Customer Care Assistant
1 week ago
About us
Strand Holdings Lts t/a Mcdonald's Restaurants within The Junction Retail Park and other sites located throughout Northern Ireland.
We are professional, innovative and agile brand who are always keen in adding forwarding thinking individuals to our sucessful, growing teams.
Within our work environment, we include:
- Break allowance
- Growth opportunities
- Wellness programmes
- Onthejob training
- Safe work environment
- Lively atmosphere
- Company perks
- Flexible working hours
- Uniform
Responsibilities:
- Answer a variety of questions from the public.
- Make it special act as a role model be welcoming, personalise your comments and connect with your customers Make it genuine
- Adapt to each customer's needs be customer confident and provide an individual experience that exceeds their expectations, e.g. Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures and create 'magic moments', e.g. offer to clear trays, help parents with pushchairs or make a child's visit special
- Direct queues during busy periods and support in store events with enthusiasm
- Use initiative and confidence approach and interact with customers Answer customer queries confidently and professionally keep uptodate with knowledge on our food and promotions
- Monitor food quality being consumed by customers
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member
Job Types:
Full-time, Part-time, Permanent
Part-time hours: per week
Salary:
£10.90-£11.20 per hour
Benefits:
- Flexitime
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Night shift
- Weekend availability
- Weekends only
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- The Junction Retail Park: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day shift
- Night shift
Work Location:
In person
Flextime
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