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Team Leader

3 months ago

Cannock, Staffordshire, United Kingdom QBE Full time
Primary Details

Time Type:
Full time

Worker Type:
Employee

Team Leader - Underwriting


We have a newly created role for a Team Leader to join our well-established, growing Stafford office in this permanent role with hybrid office/home working.

In this role you will lead and develop a team of Underwriting Assistants and Assistant Underwriters in managing the workflow for the department in collaboration with the Senior Underwriters to prove an efficient and effective service to our customers.

Your Role

  • Complete performance and development reviews, ensuring objectives are aligned to business requirements, facilitate building skills and talent, recognise high performance and address under performance timely.
  • Proactively manage resource and coordinate, monitor and review workflow to meet all SLAs and compliance requirements.
  • Monitor and review the team's activities and SLA achievement through relevant KPIs.
  • Lead and embed change projects and initiatives, working in partnership with underwriting, operations, IT and change to strive for operational excellence.
  • Complete monthly audit/quality checks to ensure underwriting standards and operational processes are met and adhered to.
  • Ensure the team complies with all legal and regulatory requirements to meet internal and external obligations
  • Manage specific underwriting schemes as allocated, ensuring that issues and other queries are dealt with so that processes are fully effective
  • Assess, evaluate and develop recommendations to improve processes, procedures and structure to improve efficiencies and effectiveness of the area. Collaborating to encourage diverse and inclusive thinking from team members and stakeholders.
  • Understand customer needs and work towards delivery against these, managing expectations
  • Train and develop team on technical underwriting processes and procedures to ensure consistency of practice and standards
  • Manage team to ensure that people, resources and processes are aligned with business needs and fit for purpose.
About You

  • Experience working within the insurance industry, with an understanding of the underwriting lifecycle
  • Clear people management experience, with the ability to support and develop colleagues
  • Excellent communication and stakeholder management skills
  • Good organisational skills with the ability to prioritise
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation

At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best. That's why we have created At My Best. It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people.

Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Inclusion of Diversity


We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

About QBE


QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business.

Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community.

We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;

Employer of the Year 2022 Winner - Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year

Working Families Best Practice Awards 2021 _Finalist for:_ Best COVID-19 Respon