Operations Officer

2 weeks ago

London, Greater London, United Kingdom Transport for London Full time

Operations Officer (Nights)

042761

Organisation

  • Bus Enforcement

Job

  • Enforcement & Policing

Position Type

  • Full Time

Position Type:
Full Time

Contract Type:
Permanent

Grade:
Operational

Salary:
£37,970 rising to £42,650 after 1 year (including a non-consolidated shift allowance of up to 25%, as appropriate based upon the working pattern)

Location:
You could be based anywhere in the Greater London area, depending on business requirements.


This campaign is for 15 Operations Officers who will mainly work a night shift pattern including weekends and bank holidays between 2100 and 0645.

To help you immerse in the organisation's culture and vision, you will cover two day shifts fortnightly.

About us
Transport for London (TfL) works to keep London moving, working and growing and make life in our city better. It's a great place to develop your career.

We treat our staff with the same commitment we give our customers; their satisfaction is a measure of our success.

The diverse nature of London is reflected in our teams, with our people coming from all walks of life.

The Role

The Compliance, Policing, Operations and Security (CPOS) Directorate delivers integrated pan-TfL enforcement, compliance, policing, security and community safety functions in support of our transport priorities.

We provide uniformed services across TfL, be it one of our circa 2,500 police officers or our own uniformed officers, we lead on workplace violence and aggression ensuring a pan modal approach to ensure our network is safe, and to support and look after our people who work in some of the most challenging environments.


As part of our focus to tackle fare evasion, reduce anti-social behaviour and meet our commitments in our Workplace Violence & Aggression Strategy we are recruiting Operations Officers within our CPOS directorate who will be part of a large, uniformed team working across our network.


As an Operations Officer you will be to supporting our staff across the TfL network, providing a reassuring visible presence, enforcing the rules and regulations of our services.

The role is varied, you could be working on any of our modes.

All Operations Officers will be trained to tackle anti-social behaviour and work-related violence & aggression on our network, in addition you may also carry out further specific enforcement, for example carrying out vehicle checks, issuing parking tickets or checking passengers' tickets on our bus network.

You will be working on our buses, in our bus and train stations, on the underground and on the rail network, problem solving, enforcing our byelaws and regulations or ensuring compliance with licensing requirements within our regulated services.


You will be the sort of person who welcomes a challenge, shows strong resilience, and someone who can keep calm when those around you are not.

You will be confident, firm, assertive, empathetic and polite when dealing with difficult individuals, proactive and not afraid to get involved to support our staff and passengers when situations have the potential to escalate.

Most of all, you will be the sort of person who wants to make a real difference, supporting our staff to ensure our network is free from workplace violence and aggression, helping to make our network a safe environment for all our users.


If successful you will be appointed as an Operations Officer within the Compliance, Policing, Operations & Security directorate of TfL.

You will be allocated to a functional team where your responsibilities may include protecting our revenue on the bus network (checking tickets), maintaining the safety of our regulated services, or focusing on dealing with poor behaviours across our services.


Accountabilities

  • Providing high levels of customer service to members of the public and the users of TfL services
  • Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
  • Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
  • Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
  • Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS) and byelaw enforcement
  • Attending court to provide evidence (when required and training provided)

Skills

  • Good communication skills verbal and written across all levels
  • Ability to defuse potentially difficult situations
  • Resilience with the ability to remain positive in difficult situations
  • Willingness and desire to develop new skills and knowledge
  • Ability to build effective working relationships at all levels internally and

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