Customer/team Administrator
1 week ago
Customer Support Administrator (fulfilment)
Leatherhead
Salary:
£23,980 per annum + great benefits including modern offices, free onsite parking, pension, regular reviews, staff events etc
Office Hours:
Monday - Friday (9-5)
This role could suit a Graduate (or equivalent) / A Level student (or equivalent) as an entry level role for someone looking to start their career within the commercial world.
On offer are great prospects and a salary that has the potential for regular incrementaluplifts based on performance and responsibilities in the future.
Our client cares about the work they do, and the customers they support - therefore are seeking to find an individual with a similar approach.
The primary role is to provide administrative support to fulfil the needs of customers and to ensure the daily operations run as smoothly as possible.
Interaction and collaboration with the Operations department is a key aspect of the role and you will also be expected to maintain effective partnerships with other departments and key external stakeholders.
Responsibilities:
- Offering vital administrative support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
- Contributing performance data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
- Demonstrating ownership of core processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
- Accountability for personal development by collaborating with Managers to ensure relevant objectives are in place and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
- Maintaining a strong team brand image across all internal and external communications, including behavior and conduct in the office, striving to demonstrate key values and support a positive reputation individually and as a team
Excellent communication skills across a variety of channels
Full working knowledge of Microsoft Office
- Numeracy & grammatical skills
- Flexible & adaptable approach to working
- Accuracy & attention to detail
- Comfortable working in a team environment
- Strong organisational skills
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