Digital Product Designer

2 weeks ago


Reading, Reading, United Kingdom Thames Water Full time

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing

We're looking for a
Digital Product Designer, who will be responsible for the product, user experience, and interface design of our services and play a key role in transforming our digital customer journeys.

You will work alongside other talented designers, content designers, product owners, and developers to deliver an excellent customer experience across our digital products.


What you should bring to the role:

  • Previous hands-on digital/graphic design experience
  • A solid understanding of usercentred design principles
  • The ability to create rapid, iterative, lowfi, and hifi prototypes
  • Qualitative research skills in user discovery and testing
  • Strong user experience skills to develop wireframes, and user journeys and be able to inform the content structure and information architecture
  • Evidence of creating eyecatching designs that will bring our web experience to life
  • Strong knowledge of Adobe XD and/or Figma
  • An understanding of Google Analytics programmes
  • Web content management systems
  • Good knowledge of accessibility standards
  • Basic knowledge of HTML would also be desirable

What's in it for you?

The role is varied, giving you the opportunity to take responsibility and ownership, think outside the box, and have thoughts and ideas used to create and improve processes.

This is a great opportunity to contribute to making improvements - our team thriveon being challenged and ensuring that we deliver the best outcomes for our customers and our business.

We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive
. For our office-based roles, we're moving to a hybrid approach with various optionsfor working from the home, office, and our sites.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save youmoney and support your well-being.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner.
If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities, and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support ourcustomers on the frontline as an Ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues, and a earn bit of extra money along the way.



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