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Museum Assistant

4 months ago

Manchester, United Kingdom National Football Museum Full time
Looking to join the team of the world's biggest and best football museum?


We're England's only national museum for football and our mission is simple - sharing stories about football We're the place for everyone to enjoy stories about football culture.

It's our mission to hear those stories and tell them in an engaging and creative way.

The Role

Visitor Experience

  • To lead and assist with the delivery of public programme activities including guided tours and talks.
  • To deliver tours of the museum's galleries on a daily basis as and when required
  • To provide talks to visitors/groups on specific objects
  • Provide a warm, vibrant welcome to all visitors creating a positive first impression of the museum.
  • Assist visitors in a friendly, courteous and professional manner upon arrival (ensuring any special requirements are noted) and throughout the rest of their journey.
  • Seek to engage, interact and communicate with visitors throughout the museum. Actively promote ways to add value to their experience and to aspire to surpass their expectations.
  • Expertly demonstrate full knowledge of the museum's facilities, exhibits and exhibitions and be able to convey information regarding other visitor attractions locally.

General Responsibilities

  • To assist with learning activities and any other income generating activity.
  • Support all members of the Visitor Experience Team to achieve and maintain standards to the highest possible level.
  • Attend briefings and meetings as set out by the Visitor Experience Manager and to participate in an enthusiastic and proactive way.
  • Carry out administration tasks on a regular basis.
  • Complete daily check lists of the galleries
  • Assist with keeping all front of house areas clean and well presented, including clearing away after events and assisting with event setups.
  • To monitor the flow of visitors and queue manage.
  • Deal with complaints empathically and positively making every effort to resolve them yourself or seeking further advice from managers/colleagues.

Person Specification

Essential Skills & Experience:

  • Enthusiasm for providing a superb visitor experience
  • Experience in a customer service environment
  • Excellent interpersonal and verbal communication skills
  • An ability to work on own initiative.
  • The ability to inspire and motivate others.
  • A responsible, professional and positive attitude.
  • Ability to make decisions and seek solutions under pressure.

Job Type:
Part-time

Pay:
£12.20 per hour

Expected hours: 14 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Sick pay
  • Store discount

Schedule:

  • Every weekend
  • Weekends only

Application question(s):

  • Do you have previous experience in a customer service environment?
  • Have you attached a cover letter detailing how you meet the criteria ?

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person

Application deadline: 22/05/2024

Reference ID:
INT0524