Lettings Advisor

2 weeks ago


Birmingham, Birmingham, United Kingdom Citizen Full time

Permanent, Full Time

(37 Hours, Monday to Friday)

We are brave, we are ambitious, we are honest, and we are Citizen
This exciting opportunity has arisen to join a high performing team who work in and around West Midlands.

As a Lettings Advisor you will support with the delivery of a customer focused lettings service, guiding customers when they are ending their tenancies, as well as supporting the lettings process for prospective tenants.

This is a hybrid position which has flexibility to support work life balance.

In housing you can make a real difference, the role of the Lettings Advisor will involve:

  • Managing and accessing the suitability of potential applicants in accordance with Citizen Policies and Procedures and by supporting the Senior Lettings Advisors.
  • Ensure properties are advertised and shortlisted promptly. To liaise effectively with local authorities regarding the management and administration of choicebased lettings and nomination schemes.
  • Supporting the provision of a highquality allocations, lettings, and empty property management service.
  • Ensuring that empty properties are relet in accordance with the allocations policy and within the minimum timescales to achieve targets.
  • Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
  • Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
  • Ensuring that processes work effectively to deliver a highquality service and customer satisfaction.

As the Lettings Advisor, we need you to have:

  • Ability to communicate clearly, excellent spoken and written skills to a variety of audiences.
  • Ability to manage, organise and prioritise workload.
  • High selfmotivation who acts with integrity and shows drive and enthusiasm.
  • Experience of working in a social housing environment in a similar or related role.
  • Experience of dealing with customers and commitment to delivering a high level of customer satisfaction

We would be really excited if you have:

  • Experience of working within social housing allocations, lettings and void management
  • Knowledge and understanding of working best practise in allocations, lettings and void management.

Our people are everything and we offer:

  • Opportunities for salary progression
  • IT equipment to allow some optional home working
- 'Live work better' scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave


Company Pension
  • Citizen match up to 10%
  • Cycle to work
  • Annual leave purchase
  • Citysave financial support savings and loans


MyPerks Benefits portal
  • Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen's Wellbeing platform
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 15th April 2024

Interview date: 22nd April 2024

INDAD
This is a great opportunity for you to join one of the UK's most trusted social housing providers.


Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing - our homes are a foundation for life.


We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can't access them on the market.

We are a not-for-profit organisation and a registered charity.

All the money we make goes back into improving our homes and services and building new homes so that we can help more people.


Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn't matter which function you work in, being part of our team will give you the chance to play your own part

  • Birmingham, Birmingham, United Kingdom Citizen Full time

    Full Time, 37 hours per week (Monday to Friday)We are brave, we are ambitious, we are honest, and we are CitizenThis exciting opportunity has arisen to join a high performing team who work in and around Coventry delivering sign ups using our new digital technology. This is a hybrid position which has flexibility to support work life balance.In housing you...


  • Birmingham, Birmingham, United Kingdom Dixons Full time

    We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Dixons working in our well known Birmingham Estate Agency. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and...


  • Birmingham, Birmingham, United Kingdom Countrywide HQ Full time

    We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Erdington working in our well known Dixons Estate Agency. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process.You will need to be adaptable, self-motivated and...

  • Consumer Advisor

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Gambling Commission Full time

    Consumer Advisor (12 month FTC):Job RefCON9LocationBirminghamFunctionContact CentreSalarycirca £23,970StatusFull TimeTypePermanentHours37Job Description - Contact Centre More details:Consumer Advisor (12 Month FTC)Birmingham, West Midlands (with hybrid working)We are looking for a Consumer Advisor to join our team in Birmingham on a 12 month fixed term...


  • Birmingham, Birmingham, United Kingdom Dixons Full time

    Job DescriptionDixons Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in South Birmingham area - including Morley. OTE £35kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable,...


  • Birmingham, Birmingham, United Kingdom Countrywide Full time

    Have you recently gained your Mortgage qualifications or held it for a while and not had the opportunity to use it? Do you want the support, mentoring and guidance to ensure you succeed as a Mortgage Advisor?Do you want a transparent progression structure with real monetary value?If this describes you then we are currently recruiting for qualified Mortgage...


  • Birmingham, Birmingham, United Kingdom Countrywide Full time

    Have you recently gained your Mortgage qualifications or held it for a while and not had the opportunity to use it? Do you want the support, mentoring and guidance to ensure you succeed as a Mortgage Advisor?Do you want a transparent progression structure with real monetary value?If this describes you then we are currently recruiting for qualified Mortgage...

  • Estate Agency

    2 weeks ago


    Birmingham, Birmingham, United Kingdom AMR - Specialist Property Recruiters Full time

    Experienced Commercial or General Practice Surveyor/Property Manager required for a fantastic property agent in Central Birmingham. Excellent remuneration dependent on experience but in the region of £40-50,000 per annum.The brief to oversee the existing commercial portfolio plus develop and expand the commercial business taking advantage of the company's...

  • Customer Care Advisor

    2 weeks ago


    Birmingham, Birmingham, United Kingdom 1st Choice Staff Recruitment Full time

    Exciting Job Opportunity Are you a customer service superstar? Are you looking for a rewarding career in a fast-paced environment? Look no further Customer Care Advisor | Birmingham City Centre Our client is expanding their Customer Care Team and is seeking talented individuals who are passionate about delivering exceptional service to customers. With...


  • Birmingham, Birmingham, United Kingdom Avery Healthcare Full time

    About The Role:St Giles Care Home located in Birmingham is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor. This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...

  • Estate Agency

    2 weeks ago


    Birmingham, Birmingham, United Kingdom AMR - Specialist Property Recruiters Full time

    Are you looking for a fresh opportunity with a company that offer long term potential, the opportunity to develop your career and work with a dynamic, motivated team of like minded property professionals ?They are a highly regarded practice with a reputation for excellent customer service. People tend to stay with the company as they offer an excellent...


  • Birmingham, Birmingham, United Kingdom Robins & Day Full time

    Our success starts with yours Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking afterour people. We believe in developing you, providing a supportive and engaging place to work and offering...


  • Birmingham, Birmingham, United Kingdom Sigma Financial Group Full time

    Contract: Full time, PermanentSalary: £22,671 per annumLocation: BirminghamWe are currently looking for amazing people to join the Sigma Family as a Customer Advisor. Before we tell you more about this opportunity, let us share why you should join us at Sigma.Who are the Sigma Family?At Sigma, we are different and recognised in May 2023 by the Sunday Times...

  • Resourcing Advisor

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Dignity Plc Full time

    Resourcing AdvisorFull-time, PermanentDuke Street Head Office, Sutton Coldfield / HybridHours: Mon - Fri (08:4- 17:00)£30,600 pa + benefits days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary | Pension SchemeThere's more to funerals than you thinkAt Dignity, we are proud to work in a unique...

  • Estate Agency

    2 weeks ago


    Birmingham, Birmingham, United Kingdom AMR - Specialist Property Recruiters Full time

    We are looking for an experienced Branch Manager for our City Centre office in Birmingham. The ideal candidate will have a passion for property from both a sales & lettings perspective, they must have good local knowledge of the market and have the desire to build a commercial sales division. You need excellent customer service skills and be able to lead a...

  • HR Advisor

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Thompsons Solicitors Full time

    Description:Are you passionate about investing in people and leveraging cutting-edge technologies to drive organisational success? Look no further We are currently seeking a dynamic individual to join the team based in our Birmingham office as a HR Advisor (HR Systems and Reporting).At Thompsons, we believe in the power of our people. We're committed to...


  • Birmingham, Birmingham, United Kingdom Severn Trent Water Full time

    Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all...


  • Birmingham, Birmingham, United Kingdom Sigma Connected Group Full time

    What being part of the Sigma Family means for you:Customer Service Advisor.**As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the...

  • Sales Advisor

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Think Sandwell (Recruiter) Full time

    Responsibilities: Reporting to the store manager, the role will be assisting all aspects of the store sales performance to grow and develop the business. Letting of storage rooms and office space Selling of merchandise Following up on customer enquiries Processing of cash / card and BACS payments & credit control Ensuring the store presents itself to a high...


  • Birmingham, Birmingham, United Kingdom Hoare Lea Full time

    HR AdvisorBirmingham Competitive salary + benefitsAt Hoare Lea, we are a creative team of engineers, designers and technical specialists. We provide innovative solutions to complex engineering and design challenges for buildings. Irrespective of the scale or complexity of a project, we provide a full range of professional MEP, environmental and...