Senior Lettings Advisor

2 weeks ago


Birmingham, Birmingham, United Kingdom Citizen Full time

Full Time, 37 hours per week (Monday to Friday)

We are brave, we are ambitious, we are honest, and we are Citizen


This exciting opportunity has arisen to join a high performing team who work in and around Coventry delivering sign ups using our new digital technology.

This is a hybrid position which has flexibility to support work life balance.

In housing you can make a real difference, the role of the Senior Lettings Advisor will involve:

  • Supporting the provision of a high-quality allocations, lettings, and empty property management service.
  • Ensuring that empty properties are relet in accordance with the allocations policy and within the minimum timescales to achieve targets.
  • Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
  • Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
  • Ensuring that processes work effectively to deliver a highquality service and customer satisfaction.

As the Senior Lettings Advisor, we need you to have:

  • Ability to communicate clearly, excellent spoken and written skills to a variety of audiences
  • Ability to manage, organise and prioritise workload.
  • High selfmotivation who acts with integrity and shows drive and enthusiasm.

We would be really excited if you have:

  • Experience of working in a social housing environment in a similar or related role.
  • Knowledge and understanding of working best practise in allocations, lettings and void management.

Our people are everything and we offer:

  • Opportunities for salary progression, which is directly linked to performance reviews.
  • IT equipment to allow some optional home working.
- 'Live Work Better' - our award-winning flexible working scheme which actively encourages work-life balance.

  • Annual leave starts at 25 days per year, increasing with length of service.
  • Enhanced family leave.


Company Pension
  • Citizen matches up to 10%.
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary).
  • Organisational Sick Pay (benefit increases with length of service).
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
  • Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Organisational Sick Pay (benefit increases with length of service).
  • Recognition through our Employee Excellence Awards.
  • Representation opportunities on our Staff Consultative Forum.
  • Access to Citizen's Wellbeing platform.
  • Employee Excellence Awards (winners receive extra days annual leave that year).
  • Occupational Health.
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.

Closing date: 15 May 2023
**Interview date: 24 May 2023
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