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Service Manager

3 months ago

Southampton, Southampton, United Kingdom Stannah Full time
We are looking for an experienced Field Service Manager to join our well-established Ringwood Branch.

Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.


We're a big business but we never forget that vital to our success are the amazing people who work for us.

We offer our employees an attractive benefits package and the opportunity to develop their careers.


As a part of the management team within the branch, you will play a pivotal role in driving operational excellence and exceeding business goals.

As the Field Service Manager, you'll lead a team of skilled Lift Engineers.

Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area.

You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.


This is a fantastic opportunity for an individual with previous experience within the lift industry to join a passionate, dedicated team.

You will receive a competitive salary plus a benefits package which includes a company car/car allowance.

Responsibilities:

  • Efficiently plan engineer workloads
  • Manage absence, performance, and appraisals for the team.
  • Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
  • Carry out regular site monitoring
  • Maintain relationships with customers, addressing any queries and complaints
  • Maintain credit control logs and CRM

Requirements:

  • Previous experience working within the lift industry or similar service industry with transferable skills is essential
  • Relevant technical or management qualifications would be desirable

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Competitive Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days' annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance wellbeing
  • Company Sick Pay
  • Enhanced maternity and paternity provision
  • Free parking
  • Company Vehicle or Car Allowance
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