Receptionist -

1 week ago


Haverfordwest, United Kingdom Twr y Felin Hotel Full time
We are looking for an approachable and enthusiastic
Receptionist to join our team.


You will work on reception and administer reservations for Twr y Felin, Roch Castle and Penrhiw from the central location of Twr y Felin Hotel.

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Provide a smooth delivery of service and guest satisfaction.
  • Understand all rates, promotions and facilities in all of the properties.
  • Be fully conversant and able to operate the Property Management System (PMS).
  • Ensure all reservation deposits and guest bill payments are accounted for accurately.
  • Manage the guest profile facility on the PMS and ensure the information is accurate.
  • Upsell and promote the other departments within the group at every given opportunity.
  • Whenever possible anticipate guests' needs, carry out requests in a courteous manner.
  • Ensure guest feedback is recorded effectively.
  • Have knowledge of activities in the local area so you can recommend these to the guests.
  • Be present during event operations including Weddings, Events, Christmas, New Year, Easter and other School and Bank Holidays as required.

To successfully fill this role, you should ideally have:

  • Exceptional organisational skills.
  • Genuine passion for the hospitality industry.
  • Proven track record in a business environment.
  • Experience in a similar Front Office environment.
  • Ability to work under pressure and to tight deadlines.
  • Possess exceptional guest service skills with a can do attitude.
  • IT skills including Microsoft Office knowledge with emphasis on excel.
  • Flexible attitude to working patterns over 7 days a week, 365 days a year.
  • Strong and personable communication skills including face to face, telephone and written.

What we can offer you:

  • Free Parking
  • Uniforms provided
  • Workplace pension
  • Share of the gratuities
  • Employee long service benefit
  • Leader in high pay rates in Pembrokeshire
  • Employee Recognition and Reward Scheme
- £50 off peak season room rate for employees
- £95 off peak season Friends and Family room rate
  • Individual training and development opportunities
  • 25% employee discount off food at Blas Restaurant, Twr y Felin Hotel
  • Historical yet contemporary work environment in the St Davids Peninsula
  • Employee referral programme with bonuses for introducing new employees
  • Rapid career progression opportunities available throughout the organisation
  • Temporary employee accommodation for new colleagues from outside Pembrokeshire
  • Full and part time flexible contracts with hours to suit, where applicable, to work around studies and family life
Work Remotely

  • No

Job Types:
Full-time, Permanent

Salary:
From £10.92 per hour
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