Lab/implant Admin Assistant

2 weeks ago

London, Greater London, United Kingdom Royal National ENT and Eastman Dental Hospitals (UCLH) Full time

Detailed job description and main responsibilities:
You will work as part of the administrative team under the supervision of the Admin Team Leader, and responsible for:

  • Carrying out designated administrative tasks under direction and with guidance, following agreed standard operating
  • Manage the flow of communication between the dental team and the lab technicians.
  • Liaise with external suppliers and escalate routine queries to the relevant members of staff.
  • Arranging the collection and delivery of lab work by the external labs
  • Ensure the accuracy and timely processing of all lab work.
  • Manage lab work inventory for on site.
  • Manage implant inventory and ordering process
  • Efficient preparation of patient correspondence and other nonclinical documentation. Including recording all laboratory work onto electronic booking system.
  • Handling incoming and outgoing mail, identifying correspondence that can be dealt with personally and taking responsibility for composing and distributing this correspondence.
  • Assisting and supporting (including cross covering) other administration staff within the division as required in order to provide a positive patient experience.

Qualifications:

  • High school diploma or equivalent required, postsecondary education is an asset.
  • Experience in a lab or dental office/hospital setting.
  • Excellent communication skills in both written and verbal forms.
  • Ability to organize and prioritize multiple tasks and meet deadlines.
  • Strong attention to detail.
  • Familiarity with dental terminology and implant systems is an asset.

Person specification:

Knowledge & Qualifications:

Essential criteria:

  • Educated to GCSE level or equivalent, including Grade C or higher in English
  • NVQ Level 3 in Healthcare support services, Customer services Business Admin or equivalent
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Desirable criteria:

- b. Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment

Experience:

Essential criteria:

  • Experience of working in an administrative environment, with knowledge of a range of administrative procedures

Desirable criteria:

  • Demonstrable knowledge of laboratory procedures at a high level of competence acquired through either training or experience
  • Proven experience of working in an laboratory environment
  • Previous NHS experience or experience of working in a healthcare setting

Communication:

Essential criteria:

  • Able to communicate accurately and effectively with patients visitors and colleagues, verbally and in writing
  • Able to support and reassure patients/carers/ relatives in distress
  • Understands importance of maintaining confidentiality
  • Good team worker

Personal And People Development:

Essential criteria:

  • Demonstrates understanding of own role within the team
  • Able to work independently, managing own workload and prioritising tasks, in line with standard operating procedures
  • Able to induct new staff into the department, demonstrating tasks to colleagues
  • Able to work well as part of a team,

Quality:

Essential criteria:

  • Able to maintain resources efficiently and effectively

Equality and Diversity:

Essential criteria:

  • Knowledge and understanding of the importance of equal opportunities
  • Understanding of importance of maintaining privacy and dignity

Information processing:

Essential criteria:

  • Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint


At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work.

This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.


We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.


Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff.

You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.


We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.


Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.


  • The Trust uses electronic new starter forms on Trac to collect personal details. Inf

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