Senior Customer Planning Executive

1 week ago


London, Greater London, United Kingdom Head Office Full time

At a glance


This is a hybrid working role, therefore your time will primarily be split between working from home and the London/ Head Office.

However, there will also be an expectation to visit other locations as the need arises.

The salary range for this role is set at £33,000 to £49,500

Contract type
This position is a permanent role

About the role
We are looking for key talent to join the John Lewis Financial Services Team.

In this role, you will be responsible for coordinating the customer plan delivery process ensuring business owners and planners are aware of the process and using your specialist experience and understanding of the financial services market and the John Lewis Financial Services product range to deliver change.


  • You will be responsible for coordinating the customer plan delivery process to ensure the correct activity concepts are briefed on time across all key meetings
  • You will own the customer plan roadmaps, managing change control to the plan via an effective process and ensuring that this is captured and updated onto the roadmap. Any points of escalation to be made to the Customer Planning Manager
  • You will support the Planning team in proactively seeking new ways and opportunities to improve the planning process to improve time to market and better execution
  • You will support the performance planner in ensuring key processes are followed to have a consistent approach to measurement

Essential Skills

  • Experience of working with and improving marketing planning processes
  • Track record of creating/executing tactical marketing plans across different marketing channels with excellent organisation skills
  • Experience of managing marketing budgets, tracking and recording them appropriately
  • Experience of working in a matrix team environment managing multiple stakeholders
  • Commercial acumen and numerical skills
  • Experience of working in a fast paced environment within the FS sector is advantageous

Benefits of the Partnership
You will enjoy a 25% discount at John Lewis and 20% at Waitrose

The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

Excellent work-life balance, including a focus on well-being and flexible working and our marketing leading equal parenthood, leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits LINK

Next Steps
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership

For External applicants - Please click on the link below for the role profile LINK

For Internal applicants only - You would like to view the job outline for this role please copy and paste the following link into your browser

Please note that should we receive high volumes we reserve the right to close the role early.

For internal use only:
LI-JLPGR

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