Call Centre Service Advisor

2 weeks ago


London, Greater London, United Kingdom Belmond Full time

As a Service Excellence Advisor for Belmond Trains & Cruises, you are part of a team that makes every journey and stay with Belmond unique and legendary for each guest.

Based at Central Reservations in London, and reporting to the Contact Centre Leader, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.

Meeting SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel.

~ Expertise in all systems required to carry out day-to-day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub.

Exceptional communication, administrative and customer-service skills.
Flexibility to work shifts, weekends and public holidays.
~ At all times, you will embrace and deliver the Vision of Belmond and strive towards the company's strategy of being the world's most desirable luxury travel brand.

At Belmond Trains & Cruises, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

We offer a comprehensive range of compensation, perks and benefits including:

~ Hybrid working system- three days in the office and two days working from home

Enhanced maternity and paternity pay
Group Income Protection & life insurance.
Pension fund.

With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.

Join us and be part of creating unforgettable moments for our guests, communities, and each other.
Belmond Trains & Cruises whisk guests away on evocative adventures across land and water. On the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence.

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.


  • Call Centre Advisor

    2 weeks ago


    London, Greater London, United Kingdom ERS Medical Limited Full time

    ERS Medical has an opportunity for a Call Centre Advisor to join our busy Homerton team.ERS Medical are a leading patient transport service spanning across the UK and we provide a range of specialist patient transport and courier services to the NHS. We are a reliable, caring service that puts people at the heart of everything we do.Are you an experienced...

  • Call Centre Advisor

    2 weeks ago


    London, Greater London, United Kingdom Hodge Jones & Allen Full time

    We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen. Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams.At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal...

  • Call Advisors

    2 weeks ago


    London, Greater London, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time £25,119

    Home > Jobs > Call Advisors – Connect 24 Call Advisors – Connect 24 Radius Housing Location: Holywood Contract: Permanent Hours: 32.9 Job Ref: FHA03864 Do you want to make a difference to people's lives? Radius Connect 24 is the leading provider of personal alarm care and support services supporting over 20,000 households to live independently...

  • Call Centre Advisor

    2 weeks ago


    London, Greater London, United Kingdom Company: Full time

    Find jobs in the automotive retail industry About the roleAn exciting opportunity has arisen for a Porsche Reservations Advisor to develop our growing Customer Contact Centre within the Specialist division.The role will be situated primarily at our office within Porsche Centre Leicester with the potential for the opportunity for home working once your...

  • Call Centre

    2 weeks ago


    London, Greater London, United Kingdom Travel Trade Recruitment Full time £55,000

    Do you have experience Head of Customer Service / Sales within the Travel Industry? We are working with an award-winning and leading travel company based in London, who are seeking a dynamic and experienced Head of Call Centre to lead our customer service team and ensure the highest level of service and satisfaction for our clients. As the Head of Call...


  • London, Greater London, United Kingdom UK Civil Service Full time

    Job SummaryThis position supports The National Archives' Freedom of Information (FOI) request service, managed by the FOI Centre. The FOI Centre plays a crucial role in ensuring timely responses to customer needs and maintaining professional customer service to all stakeholders. Responsibilities include overseeing FOI activities, handling requests for access...

  • Service Advisor

    2 weeks ago


    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...


  • London, Greater London, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to work in a fast-paced environment and develop valuable communication and...


  • London, Greater London, United Kingdom National Grid Full time

    Applications are invited for Temporary and Permanent Contact Centre Advisors within the Contact Centre based at Castle Donington. As one of our Contact Centre Advisors working shifts, you will play a key role in representing the Company positively at all times by handling all telephone calls (inbound & outbound), in a professional, courteous and empathetic...

  • Head Of Call Centre

    2 weeks ago


    London, Greater London, United Kingdom Travel Trade Recruitment Full time £55,000

    Are you a natural leader? Do you have experience Head of Customer Service / Sales within the Travel Industry? We have the role for you We are working with an award-winning and leading travel company based in London, who are seeking a dynamic and experienced Head of Call Centre to lead our customer service team and ensure the highest level of service and...


  • London, Greater London, United Kingdom Bloom Sales Partners Full time

    We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call centre representatives as they field calls from clients. The Call Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by...


  • London, Greater London, United Kingdom PLOOMS LTD Full time

    We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be the first point of contact for our customers. You will handle inquiries, provide information, and resolve issues to ensure customer satisfaction and retention.Duties: Handle inbound and outbound calls in a professional and courteous manner...

  • Call Centre Assistant

    2 weeks ago


    London, Greater London, United Kingdom Lewisham and Greenwich NHS Trust Full time

    This is a busy Appointment Contact Centre based at Queen Elizabeth Hospital. To be successful in the role you will need the following attributesand experience:You must be customer focusedYou must have a positive attitude and work well within a teamYou must be reliable and have excellent time keepingYou must enjoy speaking to people on the telephoneYou must...


  • London, Greater London, United Kingdom C&M Executive Recruitment Full time

    Customer service advisors Office based German speakers Required for this expanding travel company. They are looking to fill 6 positions, paying 24k plus £600 bonus. They are looking for fluent German speakers from travel, hospitality or other service related industries but 2 years call centre experience is a mustCustomer service advisors duties Using your...

  • Call Centre Operator

    2 weeks ago


    London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

    We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital. The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and...


  • London, Greater London, United Kingdom Akton Recruitment Full time

    Akton Recruitment has an opening for a customer service officerCustomer Services Advisors answering queries on the phone related to Council wide enquiries.We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public.It is a very fast paced office, so we expect our staff to promote a positive attitude....


  • London, Greater London, United Kingdom Peabody Full time

    Peabodyhas an exciting opportunity for a Contact Centre Advisor on a full-time, permanent basis based in London. In return, you will receive a competitive salary of £22,400 rising to £23,600 per annum.About the Contact Centre Advisor role:Here at Peabody, we have 4 positions going for a Contact Centre Advisor on a permanent contract at our Ealing Gateway...


  • London, Greater London, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Waddon Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...


  • London, Greater London, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone.Duties: Answer incoming calls and respond to customer inquiries in a professional and timely manner Provide...


  • London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further.Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and referrers...