Customer Experience Delivery Manager
2 weeks ago
Peabodyhas an exciting opportunity for a
Customer Experience Delivery Manageron a
12 month secondment and a full-time opportunity based in
South East London.Your working hours will be Monday-Friday 9am till 5pm.
In return you will receive a competitive salary of up to
£38,000 per annum.
**About the Customer Experience Delivery Manager
role**: We are currently advertising for the above role internally and externally. This position is a 12 month secondment and a full-time opportunity.
We exist to help people flourish.
We do this by providing great homes and housing services, making a positive impact in communities and creating an inspiring, inclusive place to work.
We're an inclusive organisation which enables our residents, customers and colleagues to thrive. Customers shape our services, and their voice and experiences empower change. Colleagues, residents and customers develop and grow together in a culture which supports growth and celebrates diversity.We want to remove any barriers for colleagues so that you can take equal part in the recruitment process. If you need any reasonable adjustments, please let us know so that we can discuss your needs_. _
What we're looking for in our Customer Experience Delivery Manager:
- Do you have experience of complaint handling and working in a complaint environment?
- Do you have excellent communication skills both written and verbal and able to deliver presentations to wider teams?
- Are you able to plan and organise yourself to ensure priorities are kept and deadlines delivered?
What you can expect to be doing as our Customer Experience Delivery Manager:
- To co-ordinate and respond to all Stage two complaint escalations from service areas to ensure that cases are independently and fairly reviewed in line with the Housing Ombudsman Complaint Handling Code. Manage and co-ordinate the Housing Ombudsman investigations and determination orders to ensure that all deadlines given are met and all determinations are reviewed acted upon and learnt from. Identify trends and root causes of complaints and helping to drive through improvements in our service to reduce complaints in the future. _ _
Closing date:
14th June 2023
If you feel have the skills and experience to become our
Customer Experience Delivery Manager, please click
'apply'now
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
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