Customer Operations Risk Analyst

1 week ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

As a Customer Operations Risk Analyst you will support managers by driving the effective governance and management of Operational risks, providing specialist risk and control knowledge to stakeholders in order for Starling to operate within its risk appetite. This role will sit within the first line of defence in our Customer Operations function where you will be a Support and Challenge Risk Champions and partner with Risk and Control Owners to create a culture of effective and consistent risk management, oversight and reporting. Key Accountabilities & Responsibilities include: Risk & Control Advisory
  • Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile
  • Support Risk and Control Self Assessment (RCSA) activity and cycle of reporting
  • Key contributor to the ongoing development of a risk aware culture within Customer Operations
  • Scanning for emerging risks in collaboration with Business Leads and Risk Champions
Risk & Control Lifecycle, Oversight and Reporting
  • Enabling and ensuring clear articulation of the risk and control environment
  • Presentation of Risk Management information, collating data and presenting in a way that can be cascaded
  • Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches
  • Undertaking periodic independent Controls effective testing
  • Identifying control deficiencies and areas for enhancement
  • Operational Event management and reviews including root cause analysis, containment, lessons learned and read across
Requirements Skills and Experiences:
  • An understanding of risk management frameworks
  • Experience in first line control testing is also a strong advantage
  • Understanding of Conduct Risk and the Consumer Duty would be an advantage
  • Proficient in Microsoft Excel/ Google Sheets- strong knowledge of database management and reporting
  • Exposure to working within First or Second line risk or as a risk champion within a business line.
Behaviours and Competencies:
  • A natural ability to build strong stakeholder relationships.
  • An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements
  • A proactive approach to managing workloads and 'can do' attitude, along with ability to use initiative, taking ownership and seeing things through
  • Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.
Benefits
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentivised refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About Us You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. #J-18808-Ljbffr

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