Service Centre Coordinator

7 days ago


Coventry, Coventry, United Kingdom Fraikin Full time

Job Title:
Service Centre Coordinator (Weekend)


Location:
Coventry


Hours:
Saturday and Sunday 09:00am - 17:00pm (7.5 hours per day) minimum of 15 hours.


Additional working days available


At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.

We value the talents and ideas of everyone on our team, especially our new hires. We can't wait to see what you'll make happen.


Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management.

It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation.

We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus.

We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together.

Come and join us

Role


We are currently recruiting for a Service Centre Coordinator to join our team based at our Head Office in Coventry.

The main purpose of this role will be to communicate with both Customer and Supplier to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis.

To ensure that such incidents are expedited in the fastest manner possible, and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI's.


Job Specific Responsibilities and Accountabilities

  • Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.
  • Undertake regular communication to all Customers as work progresses through to completion.
  • To maintain and distribute the customers dedicated spare fleet within set times.
  • To plan and schedule all events including ancillary equipment.
  • Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.
  • To ensure that all legal documentation is received and expedited accordingly.
  • To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.
  • To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
  • When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.
  • Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.
  • To ensure that either the external service provider or Fraikin attends the vehicle distress incident within agreed timescales.
  • To plan and schedule specific Customer vehicle inspection and maintenance events including ancillary equipment on behalf of the Customer.
  • To ensure that all scheduled events are carried out in line with legal and Customer O'License requirements.

Requirements:

  • Good standard of Education with a minimum of GCSE Maths and English or equivalent.
  • The job holder will have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.
  • Knowledge of and a background from the commercial vehicle transport industry would be advantageous.
  • Good understanding of vehicle engineering and road transport law.
  • I.T literate.
  • Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
  • To be flexible in attitude in providing solutions to problems.
  • Able to interact confidently with customers, suppliers, be a team player, and build credibility with same.

Reward Package

  • Pension Scheme
  • Perkbox
  • Life Assurance
  • Employee Assistance Programme
  • Training & Development Opportunities
  • Free Parking
  • Service Awards


  • Coventry, Coventry, United Kingdom Fraikin Full time

    Job Title: Service Centre Coordinator - CoventryHours: 37.5 per week - Monday to Friday any shift from 6am to 6pmCompanyFraikin brought its fleet expertise to the UK in 1978, and today we are one of the country's largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability...


  • Coventry, Coventry, United Kingdom We Are Workforce Ltd Full time

    Job Title: Service Centre Coordinator Location: Coventry Hours: Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break...


  • Coventry, Coventry, United Kingdom Warwick Arts Centre Full time

    Warwick Arts Centre has an exciting opportunity for a Programme Coordinator. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be...


  • Coventry, Coventry, United Kingdom The Air Ambulance Service Full time

    Job summary We are scanning the skies for a Airdesk Operations Coordinator As an Airdesk Operations Coordinator, you'll be at the forefront of our operations, serving as the vital link between our specialist NHS teams and our fleet of helicopters. Reporting to the Airdesk Team Leader, you'll be based at our Coventry Airport headquarters, with occasional...


  • Coventry, Coventry, United Kingdom Coventry Garden Centre Full time

    Garden Centre Team MemberPart Time -20 Hours Per Week - Including Weekends.Fully FlexibleTemporary ContractDue to expansion we are looking for Garden Centre Team Members to join us, you will be working in the leisure department helping to ensuring customers have the best experience in store.What we Offer:Rate of pay above minimum wage.Skills required:Must be...


  • Coventry, Coventry, United Kingdom Fraikin Full time

    Job Title: Service Centre Team LeaderLocation: CoventryHours: 37.5 per week - Monday to Friday between 6am and 6pmCopanyFraikin brought its fleet expertise to the UK in 1978, and today we are one of the country's largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability...

  • Service Coordinator

    7 days ago


    Coventry, Coventry, United Kingdom Supporting Futures Consulting Ltd Full time

    Role: Service CoordinatorBased: CoventryRate: £19 umb perm salary £28567Start Date:ASAPDuration: Temp to permHours: Monday to Friday 9am - 5pmOur client, a specialist homeless charity in Coventry is looking to recruit a Service Co-ordinator.Synopsis of Duties: Providing a seamless support service to individuals in Coventry who have been previously placed...

  • Renal Coordinator

    1 week ago


    Coventry, Coventry, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    Job summary West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference. The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these...


  • Coventry, Coventry, United Kingdom Caresoft Global Limited Full time £22

    Job Title:Customer Service Administration Co-ordinator Location:Whitley, Coventry / Hybrid (Tuesday & Wednesday in the office) 70ph PAYE Employment Type: Contract (12 Months)Hours: Standard 40 Hours Per Week The UK Customer Experience Centre is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience,...


  • Coventry, Coventry, United Kingdom Coventry & Rugby GP Alliance Full time

    Job summaryTo provide full and comprehensive administrative support to the overall Services Support Centre and more specifically, the Services Support Centre Team Leaders, Head of Clinical Patient Services, as well as other colleagues and health professionals across the organisation.Duties and responsibilities may include any or all of the items in the...


  • Coventry, Coventry, United Kingdom Savills Full time

    Purpose of the RoleThe role of Centre Administrator is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on- site parties, including security and cleaning personnel. To ensure the smooth andefficient running and promotion of the Cannon Park Shopping Centre.Key...


  • Coventry, Coventry, United Kingdom Fraikin Full time

    Job Title: Service Centre CoordinatorLocation: CoventryHours:Commensurate with the position of your role within the organisation, you will be required to adopt a flexible approach to the hours worked and which may be necessary for the proper performance of your duties. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of...

  • Project Coordinator

    1 week ago


    Coventry, Coventry, United Kingdom The Manufacturing Technology Centre Full time

    It's not every day that you can say that the work you do helps to impact society, the Right Way, but that is just one of the unique benefits of securing a role within the MTC, where we are proud to be a Times 100 Best Company.The Industrial Large Programmes (ILP) sector in MTC delivers large multi-year programmes for a client in the Defence sector. We have...


  • Coventry, Coventry, United Kingdom IN4.0 TALENT LIMITED Full time

    Are you looking for a rewarding role helping people from diverse backgrounds?Are you looking to continue or move into a recruitment career?Want to work in the heart of the city?Senior Learner Talent Coordinator - Coventry/Hybrid Working - Up to £26,000At IN4 Group we operate HOST which helps train individuals from all background in the skills of the future....


  • Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

    Activity Coordinator,Female Ward at The Caludon Centre, CoventryThe post is responsible for providing and organizing a range of therapeutically engaging activities with individual patients and small groups.The post holders will deliver activities independently; with other members of the team (nursing, OT, Physio, Speech and Language staff); and maintain...


  • Coventry, Coventry, United Kingdom Coventry and Warwickshire Partnership Trust (CWPT) Full time

    Two Activity Coordinator posts:- Female Dementia Ward, The Manor, Nuneaton:Female Psychiatric Intensive Care, The Caludon Centre, CoventryThe posts are responsible for providing a range of therapeutically engaging activities with individual patient and small group.The post holders will deliver activities independently; with other members of the team...


  • Coventry, Coventry, United Kingdom Contechs Consulting Full time

    Position: Call Centre RepresentativeSector: Professional ServicesLocation: WhitleyPosition Type: 12 month rolling contractInside / Outside IR35: InsideSalary: £22.16 per hour Umbrella rateAbout the companyI am currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Call Centre Representative to join their team.Job...


  • Coventry, Coventry, United Kingdom AAH Pharmaceuticals Full time

    About The Role:As a Regulatory Coordinator with AAH your role will be to ensure we a meeting with MHRA's Good Distribution Practice guidelines and corresponding legislation relating to the wholesale of medicinal products and devices. Working with the wider business you will look after wholesale licences, administer and coordinate product recalls, liaising...


  • Coventry, Coventry, United Kingdom Brite Recruitment Ltd Full time

    **SENIOR CONTACT CENTRE MANAGERCOVENTRY/HYBRIDUP TO £55,000**A mutual building society is looking for an enthusiastic Senior Contact Centre Managerto lead and develop a hardworking customer service team. You will inspire a team of managers, whilst maintaining and improving the excellent service delivered to all customers.BENEFITSNot only does this role...


  • Coventry, Coventry, United Kingdom CV Life Full time

    Reference Number: XL170Closing Date: 2nd July 2023Hours: 37.5 hoursRate of Pay: £24.375 per annumWe are looking for a high-calibre and enthusiastic Group Fitness Coordinator to join our Lifestyles Health & Fitness Management Team to aid with the development and growth of the Group Exercise Program at our facilities at CVLife.Role and Responsibilities:...