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Customer Welcome Host
3 months ago
One Team at East Midlands Railway (EMR).
We are passionate about
keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day.
With over 2,300 employees, our people are the reason we are so successful, and our Customer Service team make a crucial contribution to this.
Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have an exciting opportunity to join
#TeamEMR as a
Customer Welcome Host based at our Northants stations, which include Kettering, Wellingborough and Corby.
This is a part time role working 4.5 hours per day over 5 days a week incorporating late, early and middle shifts at Corby, Kettering and Wellingborough.
What will your duties as a Customer Welcome Host include?
- Greeting customers at the gate lines and directing them to where they're going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers at all times
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers
As well as a competitive salary, we'll also offer you:
- Defined benefit Pension scheme
- Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- Up to 32 days annual per year
