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Family Finding Officer

3 months ago

Leicester, Leicester, United Kingdom Compass Fostering Full time

About The Role:


We are looking for a dynamic and highly motivated individual to work within our busy Family Finding Placements Team, which is an integral part of the Compass Community.


Please note that this role is for maternity leave cover, and is on a 6 Month Fixed Term contract.

On a day to day basis;

  • You will be the first point of contact to review and clarify information on child referrals received from Local Authorities and discuss this in detail with our foster carers and social workers. You will be integral in supporting and coordinating the preparation of individual packages of care for children across fostering, education or therapeutic services.
  • Promote foster carers and the wider Compass Community services to customers sending out regular updates whilst also maintaining active telephone communication and building positive customer relationships and responding to customer needs.
  • Liaise with our commercial team and external commissioning teams in respect of negotiating funding and individual placement contract agreements.
  • Data inputting to our systems, to assist with tracking and auditing and to help maintain quality and accurate data in the organisation.

Skills and experience required:

  • Good administration skills, a keen eye for detail and the ability to build and maintain positive relationships with colleagues, carers and customers is essential for the role.
  • Has a confident and positive 'can do' attitude whilst having the ability to work under pressure in a demanding environment with a high but manageable workload.
  • Knowledge and understanding of placements / commissioning or experience of working in a customer service environment would be beneficial.
  • Experience in using and maintaining databases and Microsoft Office programmes.
Previous experience of working in a similar sector / environment would be desirable but is not essential.

This position may require the post-holder to occasionally work beyond office hours when the demands of the service require it and occasional travel.


We are looking for applicants who possess a real drive and share our vision, in return we offer;

  • Competitive annual leave, up to 28 days in addition to statutory Bank Holidays
  • Additional day's leave for your birthday
  • Health and Wellbeing Days leave
  • Group Life Assurance


 Medicash
  • Support for personal health from concerns to financial support for appointments (Dental etc)
  • Career Progression within the service and within the wider organisation.
  • Individual/ Team incentives
Compass is an equal-opportunity employer that is committed to diversity and inclusion in the workplace.

As we continue to grow, we know that we must have the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our children and young people.

IND03

About Us:


Compass Community is a national children's services provider, delivering fostering, residential, educational, and therapeutic services for the young people in our care.


We are a progressive, child-centred service, putting the wellbeing of our children and young people at the front and centre of everything we do.


We are proud to offer good and outstanding services in all of our regions across England and Wales, championing our staff teams who help us towards these outcomes.

Compass are a values-based children's service, meaning that everything we do is underpinned by our REACH approach.

It stands for Resilience, Education, Acceptance, Child-centred and Holistic; it's a framework based on resilience theory, attachment theory and aspects of social pedagogy.

We believe that this helps us to provide bespoke, consistent therapeutic care for each child, whilst supporting our staff and foster carers to ensure every young person has the best possible future.