Customer Set Up Advisor

2 weeks ago


Leeds, Leeds, United Kingdom ENGIE POWER LIMITED Full time
Requisition ID: 7114- Location: Leeds, LDS, GB, LS12 1BEENGIE is a global leader in low-carbon energy supply and services.

Along with over 100,000 employees worldwide, customers, partners and stakeholders, we are committed to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally friendly solutions.

ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045.

We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.

Some of our major businesses include First Hydro and Storengy.


We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet.

If you're excited about making an impact, we invite you to join our journey to build tomorrow's low carbon energy systems and meet the challenges of climate change.

ENGIE are recruiting for a
Customer Set Up Advisor in
Leeds. This is a
fixed term contract until the end of November 2023, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Purpose of the role:


Responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.

The role includes the setup of data for Billing (new starts, renewals, addresses, contacts, bill points, VAT/CCL, direct debit mandates), the issuing of welcome packs, renewal letters and commission letters and the resolution of vacant and non-consuming exceptions.


Key Accountabilities:

  • To log any potential change of customers within the system.
  • To ensure all new starts, renewals, deemed and any other change to contracts are set up accurately and within agreed timescales.
  • To ensure that all processes are operated in a timely and efficient manner in accordance with current business and industry practices.
  • Responsible for the issuing of welcome packs and the receipt of any missing data, and the issuing of commission letters, renewal letters and copy invoices.
  • Liaise with customers, consultants and brokers as well as third party industry bodies, e.g. National Grid.
  • Resolve data mismatches in contract information, where internal systems are not aligned.
  • Responsible for validating and resolving reported vacant and nonconsuming exceptions.
  • Adherence to internal processes and risk frameworks and an active involvement in identifying and implementing improvements.
  • Ensure management and the team are kept up to date with issues and escalations are carried out in a timely manner

Knowledge, Skills and Qualifications required
***:

  • Previous customer service experience
  • Preferable experience of a customer setup role
  • Excellent communication skills (including written and telephone skills).
  • Verbal comprehension skills.
  • Numerical skills.
  • Microsoft Office proficient.
  • Proven record of excellent customer service.
  • Attention to detail
  • Able to build positive relationships
  • Able to manage conflicting priorities


Business Unit: GEMS
  • Division: GEMS
  • UK SUPPLY
  • Legal Entity: ENGIE POWER LIMITED
  • Contract Type: Permanent
  • Professional Experience: Skilled ( >3 experience

  • Customer Advisor

    2 weeks ago


    Leeds, Leeds, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 20 hours per weekPermanent ContractShifts available Monday - Sunday, 7.00am - 8.00pm£10.60 per hourB&Q Leeds. Beeston Ring RoadWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...


  • Leeds, Leeds, United Kingdom CERES RECRUITMENT SOLUTIONS LIMITED Full time

    This is a fantastic opportunity to join a growing organisation based in Leeds. My client is looking for customer focused individuals to join their customer solutions team. This is an ideal role if you have excellent customer service and communication skills and are looking for a role that offers a fantastic working environment along with excellent career...


  • Leeds, Leeds, United Kingdom Futures Full time

    Our client is an industry leading manufacturer business looking to appoint a Customer Service Advisor. The successful Customer Service Advisor will be dealing with customers daily via the phone and email. You will be the central point of contact to process and follow up on orders and take inbound queries. It is important you have prior experience in customer...


  • Leeds, Leeds, United Kingdom Ceres Recruitment Solutions Full time

    I am currently looking for customer focused individuals to join the customer solutions team of this growing organisation based in Leeds. This is an ideal role if you are experienced in customer service and are looking for a role that offers a fantastic working environment along with excellent career development. Previous experience in a telephone based...


  • Leeds, Leeds, United Kingdom Page Personnel Sales Full time £26,000

    About Our Client Page Personnel have just registered a new exciting Permanent Collections Customer Care Advisor Position in Leeds to work for a reputable business within the Legal Sector This would be an exceptional opportunity for someone experienced within debt recovery looking for that next step in their career and to join a business which offer...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Customer Service Advisor, Sport and Physical Activity, Facilities DirectorateAre you customer focused and dedicated to providing an excellent service? Do you have excellent organisation skills with the ability to plan and prioritise work effectively?As the main point of contact for customers, you will be responsible for providing an efficient and helpful...


  • Leeds, Leeds, United Kingdom Mears Group Full time

    Annual salary: up to £23,067.68Customer Service AdvisorLeeds Full Time Permanent Up to £23,067.68 per annum, depending on experience_Have you always wanted to work for a company that cares about their customer's happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for you. We are searching for someone...


  • Leeds, Leeds, United Kingdom JCT600 Full time

    Sales Customer AdvisorJob summary:As a Sales Customer Advisor working at our Bentley dealership in Leeds you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom to the point...


  • Leeds, Leeds, United Kingdom Spring Resourcing Solutions Ltd Full time

    Customer Sales Advisor£22,369.35 per annum + bonusLeeds, Thorpe Park - hybrid working availableWe are recruiting for a Customer Sales Advisor to join our financial services client in Leeds. Over the past 20 years they have grown and established themselves as a market leader within their sector. They now sit at over 400 employees and have further plans to...


  • Leeds, Leeds, United Kingdom EllisKnight International Recruitment Full time

    Customer Service AdvisorWork with us at one our client's luxury student accommodation sites in Leeds.This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that...


  • Leeds, Leeds, United Kingdom Ceres Recruitment Full time

    I am currently looking for customer focused individuals to join the customer solutions team of this growing organisation based in Leeds. This is an ideal role if you are experienced in customer service whether that be retail, hospitality or phone based and are looking for a role that offers a fantastic working environment along with excellent career...


  • Leeds, Leeds, United Kingdom Ceres Recruitment Full time

    I am currently looking for customer focused individuals to join the customer solutions team of this growing organisation based in Leeds. This is an ideal role if you are experienced in customer service whether that be retail, hospitality or phone based and are looking for a role that offers a fantastic working environment along with excellent career...


  • Leeds, Leeds, United Kingdom Ceres Recruitment Full time

    This is a fantastic opportunity to join a growing organisation based in Leeds. My client is looking for customer focused individuals to join their customer solutions team. This is an ideal role if you have excellent customer service and communication skills and are looking for a role that offers a fantastic working environment along with excellent career...


  • Leeds, Leeds, United Kingdom Search Consultancy Full time

    Customer Service AdvisorBradford£22,500 per yearMonday to Friday 9-5:30 (occasional Saturday morning work) 25 days of holiday + bank holidays (rises 1 day per year of service up to 30 days) Free parking available close to the site Regular teambuilding events Fantastic social environment Fabulous offices in LeedsAre you passionate about Customer Service?Are...


  • Leeds, Leeds, United Kingdom Spring Resourcing Solutions Ltd Full time

    Customer Support Advisor£22,369.35 per annum + bonusLeeds, Thorpe Park - hybrid working availableWe are recruiting for a Customer Support Advisor to join our financial services client in Leeds. Over the past 20 years they have grown and established themselves as a market leader within their sector. They now sit at over 400 employees and have further plans...


  • Leeds, Leeds, United Kingdom Blue Arrow Full time

    Role: Customer Service AdvisorLocation: Lloyds Banking Group, Lovell Park, Leeds, LS2 8DASalary: £10.64 per hour including competitive Overtime rates and Flex payContract: Temporary, 6 months, ongoingHours: Full time, 35 hours a week, Monday to Friday (8am-6pm) and every 2nd Saturday (9am-1pm).We are looking for Customer Service Advisors to join the...


  • Leeds, Leeds, United Kingdom Search Consultancy Full time

    Customer Service AdvisorSalary: £21,500 to £23,800Only working 1 day a week in the office, 4 days a week from homeFull time training for up to 5 weeks - all done from homeLeeds City CentrePermanentup to £4200 of bonusStart Date: 27th FebruaryDo you want to work for a market-leading organisation? Are you passionate about helping the public? Want a genuine...


  • Leeds, Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor in Leeds Working for a reputable business within the Legal SectorAbout Our Client:Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal SectorThis would be an exceptional opportunity for someone that is...


  • Leeds, Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds To work for a reputable law firm going through significant expansionAbout Our Client:Are you currently working in retail or hospitality and looking to transfer those skills into an office position?Would you like to join a business that provide full training and an excellent progression...


  • Leeds, Leeds, United Kingdom Huntress Full time

    Our client is an award-winning manufacturing and logistics company based in LS28, and they are now looking to add an enthusiastic, dynamic Customer Service advisor to join and continue to drive the close knit Sales and Customer Service Team.Customer Service Advisor£24,000 per annumFull time, permanent position working Monday to Friday, Hours 8 am to 4:30 pm...