Customer Team Leader

1 week ago


Walsall, United Kingdom Opus People Solutions Ltd Full time
Customer Service Team Leader (social work experince)

Pay:
£22.51 per hour, 37 hours per week (part time wouldn't be considered)

Length: 6 months initially

Please note - applications without experience of social work will be rejected.
Are you an experienced Customer Service Team leader?
Do you thrive in a target driven environment with the ability to motivate the team around you in overachieving?
If the answer is yes, this is a role not to be missed

On behalf of Walsall Council, Opus People Solutions are seeking a talented & enthusiastic Customer Team Leader, who can drive a team to achieve their full potential.

You will need to be passionate about all elements of customer service and have the desire to enhance the customer journey, by coaching and influencing your teams to believe that people are at the heart of everything they do.

You will bring significant experience of social work, modelling good practice and providing advice in complex situations.

No day will be the same, but the main purpose of the role is to Lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working.

Along with Identifying and developing opportunities for continuous improvement, developing & using digital channels for customer access and management.
Successful applications will need to possess and be able to demonstrate the following attributes;

  • Ability & experience to lead a team of 10 or more.
  • Ideally a social worker
  • Must have experience of strength-based approach and social prescribing
  • Identifying and undergoing coaching & progression for team members
  • Training new starters creating a welcoming environment and a clear training plan
  • Experience & success in achieving targets with the creativity to share new ideas on achieving above and beyond customer service.
  • Available to start your new role ASAP
This is a hybrid role, where you will be required to be in the office depending on business needs. Working hours are Monday - Friday, 37 hours per week.
If this is the role for you, please apply now to start the application process or to find out more
Please note - applications without experience of social work will be rejected
  • Customer Team Leader

    4 weeks ago


    Walsall, United Kingdom Opus People Solutions Ltd Full time

    Customer Service Team Leader (social work experince)Pay: £22.51 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initiallyPlease note - applications without experience of social work will be rejected.Are you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to motivate the...

  • Customer Team Leader

    1 month ago


    Walsall, United Kingdom Opus People Solutions Ltd Full time

    Customer Service Team Leader (social work experince)Pay: £22.51 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initiallyPlease note - applications without experience of social work will be rejected.Are you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to motivate the...

  • Customer Team Leader

    1 month ago


    Walsall, United Kingdom AKTON Resourcing Ltd Full time

    Customer Team LeaderWalsallFull time: 35/hrs a week £27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role:* To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...

  • Customer Team Leader

    4 weeks ago


    Walsall, United Kingdom AKTON Resourcing Ltd Full time

    Customer Team LeaderWalsallFull time: 35/hrs a week £27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role:* To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...


  • Walsall, Walsall, United Kingdom Akton Recruitment Ltd Full time

    Customer Team Leader - WalsallFull-time Position: 35 hours per week - Pay rate: £27.50 per hourA fantastic opportunity awaits!Akton Recruitment has partnered with local authorities to find a skilled Customer Team Leader in the vibrant city of Walsall.Key Responsibilities:Lead and supervise a team of customer advisers to ensure top-notch customer service and...

  • Customer Team Leader

    2 weeks ago


    Walsall, United Kingdom Akton Recruitment Ltd Full time

    Customer Team LeaderWalsall Full time: 35/hrs a week £27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role:* To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...

  • Customer Team Leader

    3 weeks ago


    Walsall, United Kingdom Novax Recruitment Remote Work Freelance Full time

    Customer Team Leader Walsall £20 per hour (umbrella) Full Time Contract ( 6 months long)Novax Recruitment is actively seeking a Customer Team Leader in Walsall. This is a contract with a scope for extension working full time hours. The employer can offer hybrid working.The job: To lead and oversee an operational team of customer advisers, ensuring they...


  • Walsall, Walsall, United Kingdom Novax Recruitment Full time

    Customer Team Leader Walsall £20 per hour (umbrella) Full Time Contract ( 6 months long)Novax Recruitment is actively seeking a Customer Team Leader in Walsall. This is a contract with a scope for extension working full time hours. The employer can offer hybrid working.The job:To lead and oversee an operational team of customer advisers, ensuring they...

  • Customer Team Leader

    1 month ago


    Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderPay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initially Are you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to motivate the team around you in overachieving?If the answer is yes, this is a role not to be missed! On behalf of...

  • Customer Team Leader

    4 weeks ago


    Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderPay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initially Are you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to motivate the team around you in overachieving?If the answer is yes, this is a role not to be missed! On behalf of...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderPay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initially Are you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to motivate the team around you in overachieving?If the answer is yes, this is a role not to be missed On behalf of...


  • Walsall, Walsall, United Kingdom Opus People Solutions Full time

    Customer Service Team LeaderIs this your next job Read the full description below to find out, and do not hesitate to make an application.Pay: £19.81 per hour, 37 hours per week (part time wouldn't be considered)Length: 6 months initiallyAre you an experienced Customer Service Team leader?Do you thrive in a target driven environment with the ability to...

  • Customer Team Leader

    1 month ago


    Walsall, United Kingdom AKTON Resourcing Ltd Full time

    Customer Team LeaderWalsallFull time: 35/hrs a week 27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role: To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...


  • Walsall, Walsall, United Kingdom Novax Recruitment Ltd Full time £20

    Customer Team Leader Walsall £20 per hour (umbrella) Full Time Contract ( 6 months long) Novax Recruitment is actively seeking a Customer Team Leader in Walsall. This is a contract with a scope for extension working full time hours. The employer can offer hybrid working. The job: To lead and oversee an operational team of customer advisers, ensuring they...

  • Customer Team Leader

    2 weeks ago


    Walsall, United Kingdom Walsall Council Full time

    **Customer Team Leader - Ref: CH10923** **Salary: G9 £38,223 - £43,421 per annum** **Contract: Full-time, permanent** At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life. To succeed, we...

  • Customer Team Leader

    4 weeks ago


    Walsall, United Kingdom AKTON Resourcing Ltd Full time

    Customer Team LeaderWalsallFull time: 35/hrs a week £27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role:* To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...

  • Customer Team Leader

    1 month ago


    Walsall, United Kingdom AKTON Resourcing Ltd Full time

    Customer Team LeaderWalsallFull time: 35/hrs a week £27.50/hrStart date: ASAPAKTON Recruitment is working closely with the local authorities and we are looking for a Customer Team Leader in the Walsall area. Main purpose of the job role:* To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience...


  • Walsall, Walsall, United Kingdom Page Personnel Secretarial & Business Support Full time

    The role of Customer Service Team Leader is a critical one, requiring the ability to inspire a team, resolve customer queries and complaints, and play an integral part in a highly regraded not-for-profit business in Walsall. Client Details Our client is a not-for-profit business. They employ hundreds of staff and service thousands of customers in the Walsall...


  • Walsall, United Kingdom TR Fastenings Full time

    **Customer Logistics Team Leader** TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category ‘C’ components principally to major global assembly industries. Every colleague around the world is a valued member of the TR...


  • Walsall, Walsall, United Kingdom TR Fastenings Full time

    Customer Logistics Team LeaderTR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who...