Customer Logistics Team Leader

7 months ago


Walsall, United Kingdom TR Fastenings Full time

**Customer Logistics Team Leader**

TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category ‘C’ components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who on a daily basis work together to deliver a high
- quality service for all our customers.

We are looking to recruit a Customer Logistics Team Leader to join our Logistics team to be based at one of our TR locations, in the West Midlands (Tipton or Walsall).

**The Role**

**Key Tasks**
- Assist in completing compatibility surveys for proposed VMI (Vendor Managed Inventory) Customers.
- Assist in producing Cost models for new VMI business.
- Prepare and present service proposals for new and existing VMI Customers.
- Assist in the design and installation of new VMI systems.
- Contribute to the “Kingpin” process for new VMI Customers.
- Assist in the production of Service Level Agreements (SLA’s) for new VMI Customers.
- Prepare efficient van routing and issue delivery schedules for VMI Customers.
- Provide input into Customer Logistics reviews.
- Ensure all Customer concerns related to Logistics are investigated and any remedial or improvement opportunities identified are implemented.
- Ensure that any issues raised by Service Agents via Corrective Action Reports or Kanban Health Checks are actioned and feedback given to relevant personnel.
- Maximise efficiency of the VMI systems within KPI guidelines.
- Monitor and publish KPI measurements for VMI Customers.
- Monitor the agreed service levels as agreed in the Service Level Agreement (SLA) and highlight any deviations.
- Set up a review timetable for all VMI Customers, reviewing Barcode usage and where applicable, implementing any changes highlighted.
- Provide training to new Service Agents to an acceptable level.
- Give mentoring, training and encouragement to team members.
- Ensure all health, safety and environmental guidelines are implemented and followed at all times.
- There may be circumstances where you are asked to carry out job functions outside of your role.

Essential qualifications include a background in warehouse operations, preferably with extensive knowledge encompassing various warehouse functions and logistics. A proven track record in leadership is imperative, with tangible experience in a supervisory or team leader capacity.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- Leadership: 2 years (required)
- Logistics: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: WESTMIDLANDS/CLTL



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