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Shift Supervisor

3 months ago

Aberdeen, Aberdeen City, United Kingdom Starbucks Full time

Join us. Inspire with every cup.


Being a Starbucks partner (employee) means becoming part of something bigger: inspiring positive change in the world while you grow in your career and in your community.

It's an opportunity to be your personal best.

We're looking for
full time supervisors to join our teams in Blackburn DT, Wellington Circle DT and Westhill DT. Full flexibility and previous experience in leading a team are essential for this role.

Shift Supervisors create great experiences for partners and customers alike. They run shifts, lead the store team and make decisions that impact store operations. This role is a great way to develop leadership skills and expand your responsibility.

All interviews will be scheduled for Friday 22nd March and Saturday 23rd March 2024.
Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
  • Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Job Types:
Full-time, Permanent

Salary:
£11.90-£12.90 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Onsite parking
  • Referral programme
  • Relocation assistance
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Experience:

- supervisory: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person