Team Leader

2 weeks ago

Southport, Sefton, United Kingdom Revitalise sandpipers Full time

Holiday Care Team Leader

Reporting to:
Deputy Manager (care)

Hours: 37.5 hours per week on a rota basis

Location:
Sandpipers Centre, Southport

Salary:
£13.78 per hour / £26.874 per annum (full time equivalent)

Providing unforgettable breaks for nearly 60 years
Our essential short breaks boost wellbeing, rejuvenate relationships and bring disabled people and carers closer together.

We create revitalising breaks filled with entertainment and new experiences, backed up by 24-hour expert care and much needed reassurance for our guests.

Without Revitalise, some time away from the challenges of everyday life would simply be out of reach for many disabled people and their families.


At Revitalise, we like to come to work determined that the world is going to be a slightly better place for people at the end of today than it was yesterday, and that we're going to help make that happen.


Your role


You will lead and coordinate the care activity to support our guests, ensuring that every guest has a great experience during their stay supported by reliable and personalised care and support.


As a senior carer, you will provide direction and support to care assistant colleagues to deliver and record care and support in line with the guest's agreed care and support plan.

Working in collaboration with the deputy manager and nurse colleagues, you will administer medication and undertake delegated clinical tasks under direction and supervision of clinical colleagues.


You will be responsible for the support and supervision of named care assistant colleagues using the agreed performance management processes and arrangements.


Shifts patterns, worked on a 13 weeks Rota

  • Earlies 7:30am to 3:30pm
  • Late 3pm to 11pm
  • Nights 10pm to 8am ( 1 night in 8 weeks)

Objectives of the role

  • To ensure that the service delivers a great
    guest experience that meets both the guest's needs and expectations for their short break or holiday and that the care team engage with guests with empathy, positivity and confidence
  • To provide effective
    direction on working shifts to care colleagues which supports
    a positive, high performing and collaborative team culture.
  • To
    coordinate care delivery ensuring that guests receive appropriate and timely support in accordance with their care and support plan.
  • To promote and deliver
    a responsive service to guests, ensuring that any urgent care needs are promptly identified and met.
  • To ensure that any issue affecting or presenting a risk to the health and well-being of guests is promptly and correctly
    reported and escalated to a senior manager.
  • To lead on the
    administering of medication for guests that require support in this area.
  • To
    undertake and record agreed interventions to support guest's health that are informed by approved training and guidance of clinical colleagues.
  • To effectively provide
    support and supervision to named care colleagues.

Specific duties will include:

Delivering a great guest experience

  • Promote and model positive and confident engagement with guests and their carers to enhance the guest experience.
  • Ensure that the personalised outcomebased plan for each guest is read and understood by the care team.
  • Ensure that information is correctly recorded on Nourish to ensure compliance with regulatory and internal standards.
  • Ensure that any risks to the safety of guests are understood and that risk management plans are followed by the team.
  • Ensure that guests receive responsive and effective support from care colleagues throughout the working shift.
  • Be responsive to any issues or concerns that may impact on the health, safety or wellbeing of guests and ensure that safeguarding procedures are followed by the team.
  • Actively engage with guests and their companions to establish their satisfaction with the service they receive.

Leadership

  • Be a visible and approachable leader and role model for effective engagement with guests, carers, visitors and all colleagues.
  • Undertake support and supervision of named colleagues using the charity's performance management process
  • Provide coaching support to enable colleagues to develop positive and confident working practices.
  • Undertake direct observations of care colleagues' practice during induction as agreed by the Deputy Manager Care Lead.

Shift coordination

  • Ensure that each working shift is well organised and that the team are fully aware of the needs of guests and their responsibilities in meeting these over the working shift.
  • Ensure effective handovers are delivered and that all planned tasks are completed and recorded appropriately.
  • Communicate effectively with all colleagues and volunteers, and be proactive in offering guidance, advice or direction as required.
  • Work in collaboration with the duty manager to ensure that guests have appropriate support to enjoy the restaurant expe

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