Team Administrator

1 week ago

AshtonunderLyne, Tameside, United Kingdom Pennine Care NHS Foundation Trust Full time
Tameside and Glossop Early Attachment Service

Team Administrator - Band wte (22.5 hours)


An exciting opportunity has arisen to work within the nationally recognised Tameside and Glossop Early Attachment Service, one of the ten specialist Parent-Infant Mental Health (PIMH) services that sit within Greater Manchester's Perinatal and Parent Infant Service's Model.

The service works to support parents, infants and young children to develop good quality relationships right from the start.


We are looking for a dedicated and experienced Team Administrator to work within a creative, passionate and highly specialist parent-infant and early years mental health service.

This post is a job-share and due to one of the current potholders' retiring we are able to offer 3 days (22.5 hours) at Band 4 to cover the service and work collaboratively with the current post holder.


We are looking for someone with highly developed people skills who is able to show professionalism and compassion to service users and to liaise with a wide range of professionals at the front door of our service.


This role is office based and applicants must be able to work both independently and collaborative with the current post holder.

Lead and direct the administration of the service with a positive and fair approach.

Be the first point of contact for professionals and service users taking a friendly and helpful approach

Provide full medical secretarial service which includes typing letters, psychological reports, non-clinical correspondence and minutes of meetings.

Provide administrative oversight of the Service referrals, data and activity.


Act as a liaison for patients, clinicians, GP's and nursing staff, Medical Records and other agencies, both over the phone and face-to-face contact.

Liaise with Senior Managers and Clinical Leads regarding referrals and assessments.

Liaise with professionals from other services regarding referral/patient related information

Ensure case history notes are tracked on electronic systems to and from Medical Records.


Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person.

Use the relevant computer systems.

To be able to prioritise and manage own workload unsupervised.

Participate in managerial supervision on a monthly basis.

To attend to the Trust's administration team meetings and Service admin meetings

Lead and direct the administration of the service with a positive and fair
approach.

  • Provision of full medical secretarial service which includes typing letters,
psychological reports, non-clinical correspondence and minutes of meetings.

required. Attend to photocopying.

  • Provide administrative oversight of the Service referrals and activity
  • Coordinate a daily referral record of all referrals into service and monitor
response times

  • Plan and schedule activity for the service on a daytoday basis.
  • Linking of reports with case notes where applicable
  • Ensure correspondence is uploaded onto EPR.
  • Maintain an up to date appointments electronic diary and liaise with the multidisciplinary team. Opening, sorting and distributing incoming post.
  • Maintain office filing system and stationery.
  • Act as a liaison for patients, clinicians, GP's and nursing staff, Medical Records
and other agencies, both over the phone and face-to-face contact.

  • Liaise with Senior Managers and Clinical Leads regarding referrals and
assessments.

  • Type multidisciplinary clinical team meetings and file appropriately
  • Ensure case history notes are tracked on electronic systems to and from Medical
Records.

  • Take telephone messages and / or take messages from answerphone daily.
  • Deal with general enquiries from patients/relatives and referrers also being able
to deal with emotional/distressed patients over the phone or in person.

  • Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of
the family care team.

  • Ensure all claims forms / time sheets are completed and sent within the allocated
time limit.

  • To attend meetings, training and briefing sessions appropriate to the role and
take notes for feedback to colleagues.

  • Take minutes at meetings
  • Use the relevant computer systems.
  • To be able to prioritise and manage own workload unsupervised. Formal
managerial supervision is provided on a monthly basis.

  • To attend to the Trust's administration team meetings and Service admin
meetings

To oversee the appointment booking system with the team, ensuring all
appointments and client information is recorded on PARIS. To report any
potential problems to the operational co-ordinator. To become involved in the
administrative process for booking new patient appointments.

  • To lead on the development of a data base for the recording of information in
relation to referrals, response times, pathway and discharge data

  • Take key responsibility for maintaining and inputting

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