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Programme Coordinator

3 months ago

London, Greater London, United Kingdom NFP People Limited Full time
Programme Coordinator

We are seeking to appoint an organised and reliable individual as part of a funded programme for schools. This is a great opportunity to be part of a rapidly evolving children's charity.

This role offers flexible and home working.

Position:
Programme Coordinator

Location:
Remote/flexible

Salary:
£23,000

Hours:
Full-time, 37.5 hours per week (flexible)

Duration:
Permanent

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution, flexible working culture, employee benefits package (Medicash), regular continuing professional development opportunities.

Closing Date:19th December

About the Role


The main job role is to provide administrative support to the Programme Manager to ensure the smooth running of one or more educational programmes.


You will work closely with the Programme Manager to support the delivery of virtual training to teachers and senior staff at mainstream schools to improve the mental health and wellbeing of children and young people.

The role is crucial to the support of the charity's programmes.

It includes communicating with internal and external stakeholders, providing good customer service, and supporting projects as required, collaborating as part of an established Programmes Team.


Your main responsibilities will include:

  • Administrative support
  • Customer Service and Engagement
  • Team support

About You
We are looking for an individual with excellent communication and organisational skills to help keep things running smoothly.

You will enjoy the detail of a job, tidying up loose ends and gets a boost from supporting customers and colleagues.

You will have the ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately.


As Programme Coordinator, you will be passionate about access to education for all and committed to providing a high-quality service to the educators looking to improve the mental health and wellbeing of children and young people.

You will have experience and/or knowledge of all or most of the following:

  • Providing administrative support
  • Good customer service skills, ability to respond professionally and clearly to queries
  • Excellent organisation and collaboration skills
  • Good written and verbal communication skills
  • Experience of using IT packages suck as CRM'S, Microsoft office and customer service platforms suck as Zendesk.


Where an individual lacks specific experience of working in a particular area, they will be expected to demonstrate their potential to learn and their understanding of the skills needed to be successful.


Ideally you will also have an appreciation and understanding of the impact of social, emotional, mental health and wellbeing upon children and young people.


Applicants are asked to send a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

Shortlisted applicants will be invited to take part in a two round interview process. The first round will consist of competency based questions. Further shortlisting may then take place before a second round interview. All interviews will be held virtually.

This recruitment process will be completed in line with our safeguarding policy and safer recruitment process.


We will take up references and will complete a DBS check before appointment, and any appointment will include a probationary period.


About the Organisation


With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances.

The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be.

Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.


You may also have experience in areas such as Admin, Administration, Administrator, Coordinator, Programme Administrator, Programme Coordinator, Programme Administration, Programme Support, Customer Service, Customer Service Officer, Customer Service Agent, Customer Support.


PLEASE NOTE:
This role is being advertised by NFP People on behalf of the organisation.