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Customer Service Advisor Apprentice
3 months ago
About Winn Group
Winn Group, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.
We are looking for committed team players to join our Customer Service team and support the growth of our company, to enhance delivery of our service to our customers and stakeholders.
Working Hours :
Core business hours are from 7.45am to 8.00pm, Monday to Sunday (40 hours per week) with one hour for lunch.
As part of your core business hours you will be included within a department rota system.Your duties would include:
- Investigating and solving client queries
- Keeping accurate records of discussions or correspondence with clients
- Chasing supporting evidence in relation to client claims (Dialler)
- Updating client records
- Minimise FE workload by dealing with clients and third parties at first point of contact
- Reviewing and referring calls through to the appropriate department
- To efficiently manage a task load from the dedicated CST task list
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it
What Apprenticeship Training will you Receive?
The successful applicant will complete and obtain a Level 2 Customer Service Qualification through Learning Curve Group.
You will be taught through:
- 46 Weekly 121 Sessions with your tutor
- 6 weekly hours of Off The Job Training
- The course is a 13 month long programme
Next Steps
Requirements:
Desired Qualficiations
- Minimum of 5 GCSE's grades 4 or above (or equivalent) including Maths and English
Desired Skills and Qualities
- Ability to interact with clients in a professional and appropriate manner
- Ability to resolve client concerns
- Ability to work in a fastpaced environment
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development
Eligibility Criteria
Benefits
- 20 days holiday, plus bank holidays, and an added birthday holiday
- Threeday bonus holiday for full attendance
- Option to buy & sell 3 holidays per year
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- Employee discount scheme
- Corporate Metro Scheme
- Bike to work Scheme
- Pension scheme contribution
- Company social events
- Employee Assistance Confidential Helpline
- Death in service insurance (3x salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme
Salary:
£17,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
Work Location:
In person
