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Workplace Experience/ Operations Lead

3 months ago

Middlesbrough, Middlesbrough, United Kingdom Double Eleven Full time

As a global gaming company, we've helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76.

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems

We're looking for a Workplace Experience Lead to join our award winning team in Middlesbrough (UK), home to the beautiful North Yorkshire coastline and countryside.

The ideal candidate will oversee daily operational activities, ensuring a seamless experience in a busy Games Studio HQ. This role is pivotal in maintaining a productive, safe, and engaging work environment for all employees. To ensure that Double Eleven's work environments, workplace and quality of life services reflect a culture that fosters collaboration, creativity and innovation to raise the team's engagement levels, productivity and ultimate happiness.

Reporting to the Workplace Experience Manager, you will help shape our Company wide events, Studio Facilities, and Business Operations, all with a view of enhancing our teams wellbeing and experience whilst at work. Being a varying role we are excited to offer this opportunity to join the Workplace Experience team and are looking for an individual who has excellent multitasking and management skills with a keen interest in improving systems, processes and overall the studio environment of those around them.

We strive to avoid crunch. Overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games.

We can support UK relocation and have a dedicated People team on standby to assist you and your family with every step to us.

Strictly no agencies (sorry guys) and we're unable to sponsor a visa for this role.

The closing date for all the applications is 30th June 2024. We encourage you to apply as soon as possible, as we may close this advert early if a large volume of applications is received.

WOULD YOU ENJOY

  • Working within a dedicated Workplace Experience team with every member of the team at the heart of what we do
  • Being trusted to work independently and proactively to the highest standards
  • Working with experienced teams in the Games industry
  • Working in a highly creative and energising gaming environment
  • All that without having to sacrifice your work-life balance or worry for your job security
  • WHAT YOU'LL BE DOING
  • Operation Management
  • Creating a meaningful employee experience
  • Developing and implementing strategies to increase employee engagement and morale
  • Analysing and documenting current operational processes, identifying areas for improvement, and implementing solutions to enhance productivity, quality, and cost-effectiveness
  • Conducting employee engagement surveys and utilising the data and feedback to gauge workplace satisfaction and adjusting operations as necessary to meet employee needs and expectations
  • Driving initiatives that contribute to long-term operational excellence
  • Developing and implementing new engaging and compliant policies and procedures
  • Conducting regular audits and inspections to identify gaps and areas for improvement
  • Supporting our team members and partners with planning and organising worldwide business travel
  • Identifying and resolving problems that may arise. Analysing the situation without assumption, exploring potential solutions and implementing strategies to overcome obstacles
  • Organising a wide range of company events including social activities, corporate lunches and seasonal parties. Some of which will be onsite in-house purpose built Auditorium, Market Hall and company bar
  • Fostering a positive and inclusive workplace culture through various initiatives and programs
  • Looking for innovative solutions to streamline processes
  • Ensuring alignment of operational strategies with overall business objectives and departments.

People Management

  • Leading and managing the Workplace Experience junior team, setting clear goals and expectations, and ensuring staff are well-trained and equipped to perform their duties
  • Tracking goals, metrics and performance
  • Conducting monthly 1-2-1's, regular performance reviews and input into development
  • Providing leadership and mentorship to junior Workplace Experience team members.

Communication

  • Maintaining a deep understanding of the needs and expectations of employees both in the studio and remotely
  • Authoring content which supports a positive workplace experience working with stakeholders across the business
  • Make informed decisions by analysing data, considering input from team members, other stakeholders and evaluate risks and benefits
  • Responding effectively to urgent issues as they arise and provide timely solutions
  • Overseeing relationships with external vendors and service providers
  • Collaborating with cross-functional departments to drive continuous improvement initiatives and ensuring alignment with organisational goals and objectives, as well as enhancing the overall employee experience
  • Promoting a culture of continuous improvement by encouraging innovation, soliciting feedback, and implementing best practices in operations management
  • WHAT WE'RE LOOKING FOR
  • Proven experience in operations management, particularly in a corporate environment
  • Someone who is passionate about making the workplace enjoyable and is always willing to step in to help the team
  • Someone who lives and breathes our company core values: Ambition, Integrity & Humanity and leads by example
  • Ability to manage workplace dynamics in creative and rapidly growing environment
  • Occasionally be subject to irregular working hours to accommodate for events and potential travel
  • Strong analytical and problem-solving skills, with the ability to analyse complex data and draw actionable insights
  • Solid understanding of industry best practices in operations management
  • Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities
  • Someone who has a strong work ethic and a can do attitude
  • Adaptable to constant change and skilled at multitasking & prioritising
  • Demonstrate leadership abilities, including the ability to inspire and motivate teams to achieve high levels of performance.
  • Someone who is a friendly and approachable individual who has excellent interpersonal skills and the ability to interact with professionals at all levels, both internally and externally
  • Can demonstrate excellent project planning, management and organisational skills
  • Good time-management skills and ability to work closely to deadlines
  • Someone who has numeric and financial capabilities
  • Can demonstrate versatility to work within all realms of office administration

QUALIFICATIONS

  • All relevant qualifications considered

WHAT TO EXPECT

Some of our benefits include:

  • Start your day any time between 8:00am and 10:00am
  • 35 working hours per week with a flexible 1 hour lunch break
  • 29 days of holiday leave (20 days leave + 8 bank holidays + your birthday)
  • 8+ days discretionary annual leave during the end of year holiday break
  • 1 day off if you're moving house
  • 4 additional days holiday for 5 years service and a further 4 days holiday added for your epic 10 years service milestone
  • A regularly benchmarked salary
  • A personalised development plan mapped against our clear progression framework
  • Vitality Private Healthcare, discounts and rewards for you and your family (upon the successful completion of your 6 month probationary period)
  • Access to mental health support via Plumm (includes 4 free video counselling sessions per month)
  • Potential for annual performance bonuses and end of year bonuses
  • Fast decision-making to allow you to thrive
  • Cutting edge tools and workflows so you can focus on creativity
  • Monthly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included
  • State of the art studio facilities (VR setup, games room, book library, high spec kitchen area and more)
  • Free juice, hot drinks, fruit and breakfast in studio
  • Cycle to Work scheme
  • Employee referral bonus (up to £2000)
  • UK relocation package which includes financial compensation and one to one support finding accommodation / schools etc
  • Opportunity to attend and speak at global events as a Double Eleven Ambassador
  • Many free parties to celebrate the summer sun, winter season and game milestones
  • In-studio wellbeing programmes and support
  • Opportunity to contribute to our internal Employee Diversity and Equality Network
  • Free game codes, game swag and merchandise
  • Free on site parking
  • Team charity events
  • Sponsored studio activities such as football, game jams etc. (and new suggestions are always welcome)
  • Maternity, paternity, shared parental, adoption and dependent leave available
  • Christmas Saving Scheme

WAYS TO REACH US

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at