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Customer Services Advisor
3 months ago
To provide professional and courteous customer service to LBH residents and partner organisations; actively supporting the Council's aim to resolve customer queries accurately and efficiently at first point of contact.
* Act as first point of contact for incoming queries to the Council either in person at the reception desk, operating the switchboard.
Proving experience of working in a busy pressurised environment of a call or contact centre of at least a year.
Working as a first point of contactDemonstrable skills of Customer Service4. KNOWLEDGE & SKILLSStrong navigation and keyboard skills. Knowledge of IT software and systems - including Word and ExcelProven ability to communicate professionally and clearly by telephone. In a variety of circumstances and with a variety of customers.At all times maintaining control of the conversation and a calm demeanour,Personal Specification Grade 6A broad understanding of Council policies and procedures.
Proven ability to deal with complex enquiries/issues and more demanding customers