Welcome & Service Assistant
2 weeks ago
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
This role includes regular weekend working (1 and a half in three) and fixed weekdays. There will be opportunity to take on additional hours at peak times in the year to meet visitor needs.
This role is based on 694 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.
It's busy, it's challenging, but it's a lot of fun You'll be part of the Facilities & Business Services team delivering a high level of business services to support operations at Dyrham Park.
We're looking for someone with a strong administrative skillset, able to turn their hand to whatever comes their way - whether it's helping with record keeping, supporting internal processes, or helping to manage internal and external enquires, and every day is different.
You'll also have the chance to work with a wide range of team members and different disciplines, and is a fantastic opportunity to broaden your skillset.
To find out more about the property, please visit: Dyrham Park | South Gloucestershire | National TrustWhat you'll be doing:
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.
Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.Working with our spirit of place you'll work with the visitor experience team to link everything we do back to our cause and the on-going work we do.
You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
- Ability to work in a team
- flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (694 hrs py to 28/02/25)
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