Subsidence Repair Surveyor

2 weeks ago

Eastbourne, East Sussex, United Kingdom Adjusting Appointments Limited Full time

Working from a home base covering the South Coast, you will be expected to pro-actively manage the repair phase of subsidence claims in a manner that supports efficient and effective settlement for the policyholder.

You will add value to the customer journeyby keeping all parties fully updated on progress of the repair phase.

_Key Responsibilities:
_

  • To manage the performance of contractors in order that the repair phase of subsidence claims progresses efficiently and fairly in a manner that supports the customer and partners our insurance clients brand and values.
  • To understand the scope of repairs on site and set a strategy for completion understanding each individual demand and likely outcome.
  • To really understand what matters to the customer and put this first.
  • Ensure all planning, Building Regulations, Party Wall and CDM issues are addressed.
  • To prepare initial appraisal reports with cost recommendations.
  • To prepare repair schedules and specifications; undertake precontract meetings and contract supervision, ensuring that a high standard of records are kept of meetings, inspections and discussions which have taken place.
  • To identify and understand the nature of any blockages and failure demand take ownership of issues to identify problem at root cause and adopt getting it right first time to enhance the customer experience.
  • To ensure that time spent adds value to the claim's lifecycle undertake value work right time, right place to actively control costs and reduce indemnity spend.
  • To take sole responsibility for the repair phase of every claim personally handled ensure parties are kept informed and work with others to build on end to end flow.
  • To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
  • To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands.

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