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UK- General Property- HNW Internal Adjuster
3 months ago
Position Summary
• To pro-actively assist external adjusters with handling claims from a variety of High Networth Insurers and Private Clients, in a manner that supports efficient and effective settlement for the policy holder.
• To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.
• To efficiently enhance the day to day work of the external HNW designated loss adjusters by keeping a healthy balance of communication between all parties
Functional Knowledge
• Sound technical knowledge of principles of insurance and insurance products and services.
• General knowledge and understanding of insurance regulation and laws which affect insurance practice.
• Knowledge of the claims handling process
General Background, Experience & Professional Qualifications
• Previous experience in handling any High Networth Claims is advantageous.
• Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge.
Key Responsibilities
• To deliver a first class end to end claims handling service – assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values.
• To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes.
• To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc.
• To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience.
• To ensure that time spent adds value to the claims life cycle – undertake value work to actively progress claim, control costs and reduce indemnity spend.
• To take sole responsibility for every claim personally handled – ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow.
• To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service.
• To capture feedback and continuously look for systems improvement to enhance the overall claims handling process.
• To promote the Company's ethics and values and focus on first principles of getting it right for the customer.
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