Hospice Receptionist
2 weeks ago
High Peak, Derbyshire, United Kingdom
Blythe House Hospicecare
Full time
Hospice Receptionist
Accountable to:
Volunteer Manager
Hours: 37.5 hours per week (open to negotiation)
Salary:
£22,816 per annum Flexibility required at all times
Purpose of the Role:
- To be responsible for the day to day running of the front desk and the reception area
- To welcome and direct service users, staff, volunteers and community members in a helpful and professional manner while maintaining confidentiality at all times
- To undertake hospice administrative duties to a high level.
Role & Responsibilities:
Reception
- Professionally greet all visitors to the hospice and provide a visitor badge if necessary.
- Take phone calls effectively and direct relevant calls to the appropriate staff
- Deal with queries kindly and confidentially and ensure relevant messages are passed to the appropriate team member on a timely basis
- Receive and dispatch deliveries
- Take payment using the hospice card machine and restock shelves of products for sale
- Contribute to the planning, preparation and delivery of key events, training and patient groups held at or on behalf of the hospice.
- Ensuring the front desk and reception area are tidy and presentable at all times
- General housekeeping to support the clinical team e.g. washing and drying towels and ensuring the hub kitchen is kept clean and tidy
Administration
- Utilise Systm1 to assist the clinical team with patient appointments and updates as instructed
- Perform administration duties including; ordering stationery supplies and
- mail, franking and posting of outgoing mail, generate posters for information
- Prepare staff location sheets, the duty board and contact lists
- Adhoc administration and reporting where required
- Assisting with Purchase Orders for the hospice where required
Volunteers
- Managing the rota for volunteer front desk cover
- Supervise and support volunteer receptionists as required
- Ensure smooth handover for Friday and Monday cover
- Support the Volunteer Team with tasks such as administration and organising volunteer transport
General
- Support other departments as required
- Maintain confidentiality at all times
- Wear identification badge and appropriate clothing whilst on duty
- Participate in training as required
- Comply with all relevant policies and procedures
- Represent Blythe House Hospicecare & Helen's Trust with a positive attitude and professional appearance.
Job Types:
Full-time, Permanent
Salary:
£22,816.00 per year
Benefits:
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Free flu jabs
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- High Peak: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Application deadline: 15/09/2023
Expected start date: 01/10/2023
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Hospice Receptionist
4 weeks ago
High Peak, United Kingdom Blythe House Hospicecare Full time**Hospice Receptionist** **Accountable to**: Volunteer Manager **Hours**: 37.5 hours per week (open to negotiation) **Salary**: £22,816 per annum Flexibility required at all times **Purpose of the Role**: - To be responsible for the day to day running of the front desk and the reception area - To welcome and direct service users, staff, volunteers and...
