Customer Service Admin X 2
2 weeks ago
Customer Service experience within an office / call centre environment?
Would you like to work on a
hybrid basis for a leading employer and global organisation that offers extensive opportunities for progression?
Are you available
immediately for at least - 3 months to support the team during this exceptionally busy period?
If so, please read on for further information:
Job Title:
Retailer Support Advisor x - TEMP
Salary:
£12.91 per hour
Location:
Croydon (hybrid will be offered once fully trained)
Hours:
Monday to Friday, 35 hour week to cover between 8am - 6pm, once trained a Saturday shift will be incorporated - 8am to 4pm
Our client is looking for 2 x temporary members of staff to support this busy Retail Team in the daily administration function; compiling information from the retailers regarding the repair of customer vehicles.
You will be helping to reduce overall repair times and consequently the hire car spend incurred by dealership and the retailer network.
- Answer inbound queries from customers and motor dealers relating to vehicle breakdowns
- Manage a caseload of breakdown assistances on a daily basis, monitoring and managing the retailer's progress through the repair.
- Proactively manage all assigned breakdown cases in partnership with the retailers, to assist in reducing repair times and managing the vehicle through the workshop.
- Update internal systems with relevant information and updates.
- Review and assess inbound requests for car hire authority against department guidelines.
- Handle calls assertively but diplomatically, resolving issues in a professional manner.
Do you have the required experience?
- Educated to GCSE standard or equivalent, including English Language and Maths
- Previous experience of working within a call centre or administrative environment
- A good working knowledge of Microsoft Office
- High data entry speed and accuracy
- Excellent telephone manner
- Positive approach to work with ability to think laterally and adapt to changes in a role and duties
- Excellent written and verbal communication skills
- Proven ability to work under pressure and to tight deadlines
- Selfmotivated and able to manage own workload
- Ability to create and maintain good relationships with colleagues and clients
*Interested? Please send your CV in as a Word format only
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