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Housing Advice Officer
1 week ago
This role is starting asap, working 36 hours week, paying £22.19 p/h PAYE
Our Housing Advice Team is a busy, thriving team who are constantly working towards enforcing tenancy rights and improving conditions in the private rented sector.
Working with various statutory and non-statutory organizations signed up to Tower Hamlets Private Renters Charter we provide advice, information and assistance on housing issues within the Borough.
This is a temporary position pending recruitment into the post permanently and we are looking for a motivated and enthusiastic housing professional to become part of the team.
The post holder will work with customers and internal and external partners to prevent homelessness for those threatened with homelessness or to relief homelessness for those who have become homeless.
You will develop and explore a range of housing options and solutions available to clients as you deal with a varied caseload offering expertise advice and assistance with a view to preventing homelessness.
You will be part of a proactive, knowledgeable and experienced team of housing professionals offering advice and assistance to residents in private rented accommodation.
Key responsibilities of the role include assisting threatened with homeless or homeless households identify ways to resolve their housing issue through effective casework and to identify alternative means of accommodation where homelessness cannot be prevented
Good influencing, mediation, customer care and effective communication and investigative skills both face to face and on the telephone to ensure positive outcome for customer are essential for this role.
Also the ability to work under pressure to meet successful outcomes, to manage a busy workload working both solely and as a member of the team and the ability to conduct housing needs assessments and gain required information from applicants to do so are essential skills for the role.
Job Types:
Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary:
£22.18 per hour
Expected hours: 36 per week
Benefits:
- Company pension
Schedule:
- Monday to Friday
Experience:
- S21 & S8 Notices: 1 year (required)
Work Location:
In person
Reference ID:
Expected start date: 18/03/2024
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