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Support Officer

3 months ago

Canary Wharf, Greater London, United Kingdom One Housing Group Full time

Support Officer
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.


We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.


Join our Homelessness and Prevention Young People's team as a Support Officer
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who often have other support needs.


Our services include hostels, young peoples' accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.

We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

These are what make us such a great team, working together as one to achieve our vision.


At our assessment centre in Whites Row in Tower Hamlets, we provide supported accommodation to young people who find themselves homeless.

We work with the young residents to understand their individual circumstances and provide mediation to enable them to move back home or get them the support they need to move on to a secure home of their own.

This can include developing budgeting and cooking skills, as well as general skills needed to maintain a tenancy.

When asked, a customer said of Whites Row that it was:

  • A home to those who don't have one
  • A safe place off the streets
  • A happy, kind environment for young people
  • A place to get support and a comfy place to live
  • A way forward and a change to see what living on your own is about.

The role
We have a fantastic opportunity for someone to join us in the position of Support Officer.

Salary:
£26.037 per annum

Location:
Whites Row, Tower Hamlets, London.

Hours: 37.5 hours per week

Shifts:
Early and Late Shifts 8am - 4pm / 3pm - 11pm. on a rolling rota including weekends. Sleep ins once a week or four per month with £30 allowance paid.

Your responsibilities will include:

  • Ensure the service is running at exceptionally high standard and meeting all the service specification.
  • Undertaking key work sessions, support planning, completing risk assessments and needs reviews usually spanning 34 cases at a time.
  • Supporting young people between the age of years old
  • Support to develop the necessary skills to live independently, and to access training, education, and work.
  • Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.

What you will need to succeed

  • Previous experience of working with young people.
  • Understanding of social media impact on young people's lives.
  • Able to manage challenging behaviour and conflict.
  • Possessing a genuine passion of making a real difference in people's lives.
  • Experience and knowledge of safeguarding legislation including ability to recognize safeguarding issues.
  • Knowledge of the Housing Sector and One Housing Group's activities.

The offer
-
Salary:
£26037

-
Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
-
Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
-
Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
-
Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
-
Well done With our colleague recognition programme you will know when you've done a #greatjob
-
Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
-
We're here for you. Our employee assistance programme offers counselling and support for you and your family 24/-
Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
-
Experience new things. We offer you a career break after 3 years' continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that.

As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes.

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