Student and Academic Services Manager

2 weeks ago

London, Greater London, United Kingdom Istituto Marangoni Full time

Job summarynIn this capacity, the Student Services Manager is accountable for ensuring the highest level of student satisfaction and enforcing safeguarding and prevent policies to prioritize the well-being and protection of our students.

additionally, the Manager is responsible for fostering a positive environment that encourages and motivates students to excel in their academic journey, this includes delivering excellent service to students and ensuring seamless day-to-day operations.

The role also involves leading and developing the Student Services team members.

Key purpose of the role

Welfare Management and Pastoral Support:

nTo lead on the pastoral care, welfare and safety of students at all times; ensuring the students adhere to the School rules.

Extra duty of care is required for students under the age of 18.nTo act as first point of contact for students requiring assistance.nTo provide support to students for any personal problems that may arise.nTo be kept informed of any welfare issues that are being addressed by other team members.nTo keep the School Director informed of any major welfare issues or safeguarding issues.nTo communicate policies regarding all aspects of student welfare,nTo be sensitive to cultural differences.nTo be responsible for updating and enforcing student facing policies.


Operational responsibilities:

nTo be responsible to the student voice process starting from communication, compilation to result analysis and action plan,nTo manage and supervise the Student and Academic Services team and Receptionist activities (scheduling shifts, splitting activities during busy times etc.) and be responsible for results,nTo manage timetables for all programmes and courses and to monitor the frequency of lessons' rescheduling in the calendar,nTo collaborate closely with the Visa Manager and to monitor attendance across classes in order to timely identify problems and take any required actions,nMonitor students' performance and highlight any critical cases to the Director of Education; manage assessment questionnaires' results, analyse them and propose an action plan accordingly with Director of Education and School Director,nTo work closely with the Finance team to ensure successful students re-enrolments,nTo share any students' disciplinary issues and complaints with the Director of Education and School Director,nTo supervise the preparation of letters of information for attendance and, if required, of exceptional factors,nTo actively monitor and support Diplomas/Certificates and other documentation for the Graduation Ceremony and to provide support in organising School's meetings & eventsnTo be responsible for the preparation of beginning of the year activities for the students,nTo support students seeking exceptional factors,nTo process suspension and withdrawal procedures,nTo plan and organise examination and assessment timetable including resits in coordination with Registry,nTo attend the Assessment Board and organise the resits,nTo manage student social activities and events,nTo act as institutional contact and promoter for students participation in the NSS,nTo take part to Programme Committee Meetings and Programme Leaders' Meetings,nTo manage the reception area and receptionists, addressing any concerns that may arisenTo ensure that SINAPTO is consistently updated with accurate and reliable student information.

Benefit packagen30 days annual leave + bank holidaysnLunch vouchersnPrivate Medical InsurancenLinkedIn LearningnEmployee Assistant ProgrammenBi-weekly fresh fruit, free tea and coffeenYoga classes

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