Collections Team Leader

2 weeks ago


Reading, Reading, United Kingdom Aldermore Bank PLC Full time
We have a great new opportunity for a Collections Manager, within our Asset Finance division.

About the role
The role of Collections Team Leader is really important to us.

You will be responsible for:

  • Management of the Collections Team comprised of Collections Associates and Collections Administrators offering performance review meetings, 11s and development conversations.
  • Oversee the recovery of collections arrears and resolution of bad debt cases through effective case handling
  • Oversee asset disposal (vehicles
  • Act as an escalation point for complex issues and deliver audit actions
  • Review and provide sign off for terminations, 3rd party agent and solicitor instructions, forbearance requests and write offs
  • Ownership and management of the monthly provisioning process
  • Building effective relationships with stakeholders and influence at risk committees, problem loan review and provisions
  • Completion of monthly Management Information and distribution around the Bank, for use in Risk Forum and Collections Pack
  • Undertake analysis of Management Information and subsequently implement improvement strategies
  • Contribute to development of strategic direction of the department including resourcing and technology, people and team development, and performance management
  • Development of the department's strategies including business plans, objectives, SLA's, associated KPI's, policies, processes and procedures checks
  • Ensuring the team Embrace and promote treating customers fairly at all times
  • Maintain strong supplier relationships (Solicitors/Insolvency Practitioners/Field Agents etc.)

What you will bring to the role:

  • Asset Finance / Leasing and Collections experience gained within SME market
  • Experience of working within a regulated, banking or financial services environment
  • Experienced at delivering collection and recovery processes within dynamic collections environment
  • Good communication and analytical skills
  • Numerate able to interpret financial statements (balance sheet/P&L/cash flow)
  • Team Player
  • Demonstratable experience of team leadership
  • Proven experience developing and coaching team members

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