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Collections Team Leader
2 weeks ago
About the role
The role of Collections Team Leader is really important to us.
You will be responsible for:
- Management of the Collections Team comprised of Collections Associates and Collections Administrators offering performance review meetings, 11s and development conversations.
- Oversee the recovery of collections arrears and resolution of bad debt cases through effective case handling
- Oversee asset disposal (vehicles
- Act as an escalation point for complex issues and deliver audit actions
- Review and provide sign off for terminations, 3rd party agent and solicitor instructions, forbearance requests and write offs
- Ownership and management of the monthly provisioning process
- Building effective relationships with stakeholders and influence at risk committees, problem loan review and provisions
- Completion of monthly Management Information and distribution around the Bank, for use in Risk Forum and Collections Pack
- Undertake analysis of Management Information and subsequently implement improvement strategies
- Contribute to development of strategic direction of the department including resourcing and technology, people and team development, and performance management
- Development of the department's strategies including business plans, objectives, SLA's, associated KPI's, policies, processes and procedures checks
- Ensuring the team Embrace and promote treating customers fairly at all times
- Maintain strong supplier relationships (Solicitors/Insolvency Practitioners/Field Agents etc.)
What you will bring to the role:
- Asset Finance / Leasing and Collections experience gained within SME market
- Experience of working within a regulated, banking or financial services environment
- Experienced at delivering collection and recovery processes within dynamic collections environment
- Good communication and analytical skills
- Numerate able to interpret financial statements (balance sheet/P&L/cash flow)
- Team Player
- Demonstratable experience of team leadership
- Proven experience developing and coaching team members
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