Policy Review Specialist

7 days ago


Haywards Heath, West Sussex, United Kingdom POD People Full time
Do you enjoy investigating issues and asking questions? If you are results orientated, have attention to detail and a customer service background then please read on


Policy Analysis is responsible for validating policy information to ensure that customers have the right cover at the right price.

As a Policy Review Specialist you will be accountable for helping customers through the validation journey in a busy phoneand administration role.


We have a mapped our roadmap to show you the career at our company and we can provide you by starting in our Policy Review department where you will learn everything about insurance in our comprehensive
4 week training induction which will be 2 weeks classroom training and a further 2 weeks shadowing and supporting the team.

In return for working with us we will offer you:


  • Generous starting salary of £21,000 plus fantastic company benefits:
-
Increased salary on completion of our progression level matrix up to £26,000:


  • All the training and coaching needed to succeed in your role:
-
Excellent career progression opportunities within our fast paced and growing business:


  • Home working opportunity 3 days a week following training and passing probation:
-
Monday to Friday working hours from 08:30am to 5pm:


  • A fun, energetic and lively working environment

Policy Review Specialist responsibilities:

  • Validation of insurance policies to ensure customer details are correct.
  • Update and revise customers' policy details, making any necessary adjustments.
  • Provide great customer outcomes and a right first time service

Policy Review Specialist Skills & Experience:

  • Previous experience of working in customer services role or similar environment is advantageous but not essential
  • Able to provide great customer service
  • A great communicator with an eye for the detail
  • Excellent time management and organisational skills
  • Completely comfortable using computers and software
  • Desire to learn and develop through continuous training


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