Senior Assistance Coordinator

2 weeks ago

Esher, Surrey, United Kingdom SeeMeHired Full time

We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in Esher, UK.

Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused solutions.

The Senior Assistance Coordinator will be required to provide first line support to the team, act as a point of escalation and take ownership of escalated issues, notify the management team of any potential problems and deputise for the Team Leader in their absence.

Our ideal candidate will:

Have a minimum of 12 months experience working in an Assistance Coordinator or similar role (essential).

Have excellent written and verbal communication skills.

Have good geographical knowledge.

Have knowledge and experience of working within the travel insurance arena is an advantage.

Be positive and have a can-do approach to all tasks.

Work calmly under pressure.

Build positive relationships with their team, managers, clients and peers.

Be responsive and empathetic to the needs of others.

Additional foreign language skills are an advantage.

Apply now

Date Posted: 20th May 2024

Job Type: Full time

Salary: Based on Experience

About the role

Provide first line support and guidance to the team.

Deputise in the absence of the Team Leader and act as shift lead as required.

Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.

Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.

Provide advice to customers and assist them through the insurance claim process.

Confirm insurance eligibility of each claimant and ensure all data is captured accurately.

Notify the client/claims handler/underwriter of all cases where applicable.

Ensure accurate reserves and costs are added to all case files.

Obtain information from 3rd parties in order to expedite the claims assessment process.

Communicate with all parties on a regular basis and monitor all aspects of the assistance to help facilitate case progression.

Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.

What you will need

Required criteria

  • Excellent written and verbal communication skills
  • Good geographical knowledge
  • Early, middle and late shifts, Monday to Sunday, including Bank Holidays
  • English language, both verbal and written, to a native standard
  • Ability to commute to the Esher office

Desired criteria

  • Experience of working within the travel insurance business
Apply now Healix

All around the world, Healix safeguards people's health and wellbeing.

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.

We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Commitment to career developmentWe are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance Vacation, Paid time off Retirement plan and/or pension Gym membership or wellness programs Opportunity to travel Cycle to work Open office Life insurance Employee Assistance Scheme Hybrid Working

Powered by

Senior Assistance Coordinator

Healix

Upload CV *

Drop your CV anywhere on the page or browse files on your computer Supports .pdf, .doc, .docx. Max size 5Mb #J-18808-Ljbffr

  • Senior Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Full time

    We are recruiting a Senior Assistance Coordinator to join our International Medical Assistance team based in Esher, UK.Reporting to the Team Leader, the Senior Coordinator will be responsible for providing a proactive, professional and timely response to requests for travel and medical assistance by delivering cost effective and customer focused...

  • Night Care Assistant

    2 weeks ago

    Esher, Surrey, United Kingdom Signature Senior Lifestyle Full time

    Job Introduction Could you be part of a caring, supportive team? We're looking for Care Assistants in Signature at Esher. Join Signature Senior Lifestyle and work in one of our luxury care homes.Your Role at Signature Our Care Assistants showcase their compassion every day. They understand, empathise and support, knowing exactly what needs to be done for the...

  • Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Group of Companies Full time

    LocationEsher, SurreySalaryCompetitiveJob SummaryWe are recruiting travel and medical Assistance Coordinators to join our International Assistance team based in Esher, Surrey.In this role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will...

  • International Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Full time

    The Healix Group of Companies has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations,...

  • Medical Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Group of Companies Full time

    LocationEsher, SurreySalary£25,000Job SummaryWe are recruiting a Medical Assistance Coordinator to join our Healix International - Government Contracts team based in Esher.In this role, the main purpose is to:Provide a proactive and timely, remote medical assistance service to UK government employees and dependants based overseas, with a strong focus on...

  • International Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Group of Companies Full time

    Healix Healix International - Esher- EsherInternational Assistance Coordinator:We are recruiting a travel and medical Assistance Coordinator to join our International Medical Assistance team based in Esher, UK.In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food...

  • Travel Assistance Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Full time

    We are recruiting travel and medical Assistance Coordinators to join our International Assistance team based in Esher, UK.In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need,...

  • Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Reed Business Support Full time

    **Claims CoordinatorEsher, Surrey**£25,500 (which increases to £27,00 after probation) plus superb benefits and hybrid working for one day a week Do you have previous medical experience/knowledge?Are you able to communicate effectively over the phone?_If your answer is yesthen this is the perfect role for youMy client is seeking a Claims Coordinator to...

  • Medical Arrangements Coordinator

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Full time

    The Healix Group of Companies has been providing healthcare and risk management solutions to clients around the world since 1992, offering bespoke services to clients who want control over their health, travel and risk provision.As a result we have an impressive list of clients - ranging from governments, broadcasters, NGOs to international corporations,...

  • Admin Assistant

    2 weeks ago

    Esher, Surrey, United Kingdom Absolutely Recruitment Full time

    Admin Assistant - Part time (Minimum 30 hours)Based in EsherSalary: £25,000 pro rataFull time Office based roleFantastic opportunity to join a not-for-profit organisation based in Esher.This is a generalist role and involves admin support to the HR function, predominantly in recruitment. Involving all people related administration and coordination tasks...

  • Audit Senior

    2 weeks ago

    Esher, Surrey, United Kingdom Howett Thorpe Full time

    We are thrilled to collaborate with this reputable accountancy firm situated in Weybridge. Joining the team at this juncture promises an exhilarating opportunity, as the practice, though already well-established, is poised for significant expansion with ambitious growth plans in place.Joining part of the dynamic team, you will play a key role in contributing...

  • Accounts Semi-Senior

    2 weeks ago

    Esher, Surrey, United Kingdom Howett Thorpe Full time

    We are thrilled to collaborate with this reputable accountancy firm situated in Weybridge. Joining the team at this juncture promises an exhilarating opportunity, as the practice, though already well-established, is poised for significant expansion with ambitious growth plans in place.Joining part of the dynamic team, you will play a key role in contributing...

  • Receptionist / Facilities Assistant

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Group of Companies Full time

    LocationEsher, SurreySalaryCompetitiveJob SummaryFacilities Assistant / ReceptionistWe are recruiting a Facilities Assistant/Receptionist at Healix in Esher, Surrey, to join our small, friendly Facilities teamThe Facilities Assistant / Receptionist will provide a professional facilities and reception service, contribute the smooth running of the Esher...

  • Senior Staff Nurse

    2 weeks ago

    Esher, Surrey, United Kingdom Princess Alice Hospice Full time

    Job summary We have an exciting opportunity for an exceptional and flexible individual to join our In-Patient Unit (IPU) team as a Senior Staff Nurse, to help lead our multi-professional team to deliver an extremely high standard of end of life care to our patients. Main duties of the job You will be a true team player, with excellent communication...

  • Senior Project Manager Data

    2 weeks ago

    Esher, Surrey, United Kingdom Advance Training & Recruitment Services Full time

    My client is looking for a Senior Project manager based at their Hampton Office with hybrid working available. You will report directly to the Operations Manager / Framework Director and you will be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company...

  • Senior Mortgage Broker

    2 weeks ago

    Esher, Surrey, United Kingdom Connells Group Full time £60,000

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are looking for an Senior Mortgage Advisor working alongside our premium Estate Agency partner - Hamptons in Esher and surrounding areas - OTE: 90K This role offers hybrid working between home and the office. Capital Private Finance was established in...

  • Assistant Site Manager

    2 weeks ago

    Esher, Surrey, United Kingdom Class 1 Personnel Full time

    Class 1 personnel Ltdare looking to recruit an Assistant SiteManager for one of our clients. The role will be based at DORKING and will be tasked to remote manage the specific site working under the site manager. Assistant Site Manager Job Description Our client is on the lookout for an Assistant Site Manager to be based from our Elmbridge depot. The...

  • Medical Officer

    2 weeks ago

    Esher, Surrey, United Kingdom Healix Group of Companies Full time

    Healix Healix International - Esher- EsherMedical Officer:MEDICAL OFFICER - INTERNATIONAL ASSISTANCE - HM GOVERNMENT STAFF OVERSEASHealix International is a leading provider of international medical assistance services to a wide range of public and private sector organisations. In particular Healix operates One HMG Healthline, the overseas health...

  • Learning Support Assistant Job Description

    2 weeks ago

    Esher, Surrey, United Kingdom Esher Church of England High School Full time

    Part A - Grade & Structure InformationJob Family Code **4CLES Role Title**Learning Support AssistantGrade PS4 Reports to (role title)SENCO/Senior LSASchool Esher C of E High SchoolJE Band 135-160 Date Role Profile createdFebruary 2023**Part B - Job Family Description**The below profile describes the general nature of work performed at this level as set out...

  • Field Care Supervisor for Elmbridge

    2 weeks ago

    Esher, Surrey, United Kingdom Caremark Full time

    Location: ElmbridgeSalary: 23,000/ p.aHours: 40Benefits: Field Care Supervisor**Want to be a part of this great team??With excellent supervision skills, our Field Care Supervisors are a fundamental role within the organisation of high-quality care.If you have experience in home care, maybe as a Care Assistant, and are looking for supervision and management...