Retirement Living Assistant

2 weeks ago

Liverpool, Liverpool, United Kingdom The Riverside Group Full time

Job Title:
Retirement Living Assistant

Contract type:
Permanent

Salary:
£22,998.93

Working Hours:37.5 per week

Working Pattern:
Monday to Friday 8am - 4pm

Location:
Liverpool

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.


Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

The difference you will make as a Retirement Living Assistant


Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'.

You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.


About you

We are looking for someone with:

  • Experience of working in a customer focussed environment
  • Strong communication skills
  • Previous experience of working with vulnerable and/or older people
  • Excellent computer skills including proficiency in Microsoft Office

Role Profile

  • Act as an initial point of reference on the phone or in a reception area as required
  • Assist in the provision of comprehensive housing management including working with tenancy agreements
  • Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
  • Report repairs and maintenance needs on behalf of the customer following agreed procedures
  • Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
  • Work in line with, monitor and report any discrepancies in health and safety standards within schemes
  • To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
  • Promote and encourage a high level of customer involvement, consultation and communication
  • To monitor standards of maintenance and cleanliness by conducting regular site inspections
  • To have the ability to use appropriate IT systems and maintain professional and timely records
  • To adhere to agreed Riverside's safeguarding policies and procedures in every aspect of service delivery
  • Monitoring and meeting relevant health and safety standards in properties
  • Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
  • Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
  • To travel, within a reasonable distance, to provide cover to other schemes as required
  • To ensure compliance with Riversides' Equality and Diversity policy in respect of employment and service delivery
  • To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
  • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
  • Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
  • Any other relevant duties as required by the designated manager

Knowledge, Skills and Experience

Essential

  • Experience working in a Customer Focused environment
  • Excellent Communication Skills
  • Experience of working with vulnerable and older people
  • Flexible and responsive attitude
  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Desirable

  • Formal care, support or housing qualification
  • A Full, clean driving licence

  • Retirement Living Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Talent Nexus for Seven Resourcing Full time

    Seven Resourcing are seeking a motivated and caring Retirement Living Assistant to fill a role in Liverpool. As a Retirement Living Assistant, you will be responsible for providing support and assistance to residents to help them live fulfilling and independent lives.Responsibilities: Providing physical and emotional support to residents as required Engaging...

  • Retirement Living Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Riverside Group Full time

    Retirement Living AssistantPermanent RoleFull time 37.5 hoursBased in LiverpoolSalary £21,255**Working Pattern Monday Friday**Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face...

  • Care Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Woolton Acre Ltd Full time

    NOW RECRUITINGWoolton Acre Retirement Living is recruiting for Care Assistants to join our team, with Full time and Part time contracts available. Now recruiting for NIGHTSWoolton Acre Retirement Living is a beautiful Manor house converted into use for 48 residents at this time, with possibility for expansion as time goes by. Each bedroom is ensuite and...

  • Project Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Riverside Group Full time

    Job Title:Project AssistantContract Type:PermanentSalary:£22,998.93Working Hours:Full-Time 37.5 hoursWorking Pattern:4-week rota working weekends and Bank holidaysLocation:LiverpoolWhy Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and...

  • Night Support Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom The Riverside Group Full time

    Job Title:Night Support AssistantContract Type:PermanentSalary:£24,627 per annum (pro rata £15,761.28 per annum) plus 10% night allowanceWorking Hours:Part Time 24 hours per weekWorking Pattern:2 shifts per week per rota including some weekends and bank holidaysLocation:Shackleton View & Gardens, LiverpoolThe difference you will make as a Night Support...

  • Lived Experience Coordinator

    1 month ago

    Liverpool, Liverpool, United Kingdom Shelter Full time

    Salary: £18,680 per annum pro-rated (based on FTE of £31,133 per annum)Location: MerseysideHours: 22.5 per week (Part Time)Contract: PermanentClosing date: Thursday 23rd May at 11:30pmDo you have an understanding of how lived experience of bad housing or homelessness can impact an individual, plus a real desire and proven ability to help individuals to...

  • Lived Experience Coordinator

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Shelter Full time

    Salary: £18,680 per annum pro-rated (based on FTE of £31,133 per annum)Location: MerseysideHours: 22.5 per week (Part Time)Contract: PermanentClosing date: Thursday 23rd May at 11:30pmDo you have an understanding of how lived experience of bad housing or homelessness can impact an individual, plus a real desire and proven ability to help individuals to...

  • Interim Independent Living Officer

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Michael Page (UK) Full time £14 - £17

    About Our Client Our client is a prominent public sector organisation in Merseyside. They oversee a wide range of services for the community and have a significant workforce dedicated to delivering these services efficiently. Job Description Provide assistance and support to individuals to encourage independent living. Collaborate effectively with team...

  • Resident Advisor

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Fresh Student Living Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor at Europa, Liverpool. Based on Erskine Street our accommodation offers students a great place to live and study.If you're looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you'll receive excellent training and...

  • Fire Risk Assessor

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Mason James Appointments (UK) Ltd Full time

    Mason James is partnered with an industry leading Housing Association based UK wide. We are supporting with the recruitment of a Fire Risk Assessor to join the team based in the Liverpool area.Fire Risk AssessorRole: PermanentSalary: £43,300 increasing to £47,840 after 12 months.Working Hours: 35 hoursWorking Pattern: Monday - FridayLocation: Hybrid –...

  • Customer Service Advisor

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Campus Living Villages Full time

    Job Title: Customer Service AdvisorLocation: Albert Court Student Village, London Road, Liverpool, L3 8JDSalary: £22,757.28- Hours of Work: Average 42 per week - (Working12 hour shifts on a 4 on, 4 off basis, Between 8am and 8pm)Why you should join?As a leading, global student accommodation provider, we are home to over 11,000 students in the UK and 27,100...

  • Post Completions Assistant

    2 weeks ago

    Liverpool, Liverpool, United Kingdom G2 Legal Limited Full time

    A longstanding and highly reputable law firm based in Liverpool is looking to recruit a Post Completions Assistant.This role has become available due to the retirement of a long serving employee. The firm is looking for someone with 2 years' experience working on post completion matters and full knowledge of the post completion process.As a Post Completions...

  • Customer Care Operative

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: Customer Care OperativeContract Type: PermanentSalary: GBP34,500 per annum Working Hours: 35 hours per week Working Pattern: Monday to Friday Location: Prospect Head Office, Liverpool - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At...

  • Customer Care Operative

    1 month ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: Customer Care OperativeContract Type: PermanentSalary: GBP34,500 per annum Working Hours: 35 hours per week Working Pattern: Monday to Friday Location: Prospect Head Office, Liverpool - HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At...

  • Customer Care Operative

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time £34,500

    Job Title: Customer Care Operative Contract Type: Permanent Salary: £34,500 per annum Working Hours: 35 hours per week Working Pattern: Monday to Friday Location: Prospect Head Office, Liverpool - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering...

  • Office Administrator

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title:Office Administrator Contract Type:Permanent Salary:£22, £24,028.41 is achieved after 12 months successful performance in the role) Working Hours:Full time 35 hours per week Working Pattern:Monday to Friday 08:30am to 16:00pm / HybridLocation:Liverpool If you share our values and are excited about making a significant impact at Riverside, please...

  • People Advisor

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: People Advisor Contract Type: Fixed term for up to 12 months. Salary: £34,053 per annum (37,473 is achieved after 12 months successful performance in the role). Working Hours: 35 Hours per week. Working Pattern: Monday-Friday/Hybrid Location: Speke, Liverpool. If you share our values and are excited about making a significant impact...

  • Creche Assistant Level 3

    4 weeks ago

    Liverpool, Liverpool, United Kingdom David Lloyd Clubs Full time

    Creche Assistant Level 3 - Liverpool Speke Would you like to join the largest Health and fitness operator in Europe with a personal development plan whilst working with a team who have a passion to serve? A career with David Lloyd Clubs as a Crèche Assistant is hugely rewarding. We like to think we have the best environment, the best equipment and the best...

  • Finance SME

    2 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: Finance SME-Oracle ProjectContract Type: Fixed term up to 12 months Salary: £40,450 per annum Working Hours: Ful time, 35 hours per week Working Pattern: Monday - Friday, HybridLocation: Liverpool, Speke Estuary Boulevard If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV...

  • Finance SME

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Riverside Group Full time

    Job Title: Finance SME-Oracle ProjectContract Type: Fixed term up to 12 months Salary: £40,450 per annum Working Hours: Ful time, 35 hours per week Working Pattern: Monday - Friday, HybridLocation: Liverpool, Speke Estuary Boulevard If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV...