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Administrator
3 months ago
The post holder will be responsible for taking telephone self-referrals, processing online self-referrals, booking appointments and responding to queries from clients.
The post holder will also take minutes for meetings and be the first point of contact for all tasks and queries, undertake a variety of administrative tasks to a high standard and act as mentor for new admin staff.
The post holder will be involved in service promotion.Working as part of a team and supporting colleagues is paramount and having a genuine willingness to want to help others is vital in this role.
The role is varied and will also require supporting the Admin Lead to ensure the smooth running of the admin service, ensuring that all appointment slots are filled to maximise appointment opportunities.
The post holder should be highly organised and motivated with an excellent telephone manner always ensuring the best outcome for our clients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live.
In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower.
Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade.
Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Blackpool Healthier Minds operates from a number of community bases within the Blackpool area.We offer IAPT interventions and psychological therapies across Step 2 and 3 and have developed pathways with physical health services in line with the National IAPT Long Term Conditions programme, in order to expand and increase the offer of psychological therapies to the Blackpool, Wyre and Fylde population.
We receive self-referrals and referrals from health care professionals for the Long-Term Conditions arm of the service.To deliver a high quality comprehensive administration service to the IAPT Team whilst prioritising a busy workload and meeting deadlines
To liaise with other professional bodies and organisations as appropriate
To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members.
To deal with incoming mail on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff
Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised
Responsible for ordering and maintaining all stock and non-stock stationery ensuring items are replenished and readily available
Log referrals onto IAPTUS (our patient information system) and check client details ensuring accurate and timely entry of client data
Follow up with clients on care pathway system, to ensure clients are correctly allocated on the IAPTUS system.
Have experience of minute-taking and follow-up administration
Ability to prioritise work
Arrange interpreters to attend appointments with clients as requested
Ability to deal with occasional distressing situations, including verbal aggression from clients, or clients who are distressed
To be able to work unsupervised and respond to situations which may arise requiring autonomous advice and decision making
Undertake any training for the development of this post in conjunction with your own personal development
The post holder will be required to cover all Blackpool Healthier Minds bases as and when required and to travel out in the community
