Customer Sales Representative

7 days ago


Ross on Wye, Herefordshire, United Kingdom Now Self Storage Ltd Full time £25,000
Sales advisor at Now Self Storage
Work experience 2-3 Years of relevant experience.
Salary £25,000 Basic + target related bonus = OTE £28,000
Hours Full Time 40hrs 5 days over a 7 day rotation Weekend working on a rota basis. Office Based Ross on Wye

Our customers are at the forefront of our service; We are looking for a Full Time General Administrative Assistant to join our close knit team working in a relaxed working environment.

We are seeking a
Customer Sales administrator Are you a sales professional with a knack for providing excellent customer service?

Client Service:

Assist existing and new clients over the phone, understand their needs and wants, and establish a good working relationship.

Respond to all client enquiries, emails, and phone calls in a timely manner.

Sales:
Maximize occupancy and economic efficiency of the storage locations, meet sales targets, and drive sales.

Make contact with local businesses and domestic customers, ensuring all enquiries and contacts are properly handled and the database is maintained.

Help achieve a high enquiry conversion, and drive to achieve the agreed targets.
Your sales strategy will be entirely driven by good customer service first and foremost.
External Sales developmen t ad hoc based on business need:

Networking:
reaching out to potential partners and building relationships. This could involve setting up referral programs, joint marketing initiatives, or other collaborative efforts.

Promotion:

The sales person should promote the self-storage services to these partners, ensuring they understand the benefits and can effectively refer their customers or clients.

Maintain the built relationships, providing excellent service to partners, addressing their concerns, and keeping them engaged.

Tracking and Analysis:

The sales person should track the results of these partnerships, such as the number of referrals received, and analyse this data to improve the partnership strategy.


Sales Ability:
This is a key requirement as the role involves selling storage units and possibly other products, e.g. parking, store-protect, add-ons.

Typing:
Ability to type cleanly and at a good pace.

Microsoft Office Suite:
Proficiency in Outlook, Excel, Word, PowerPoint.

Self-Storage Management Software:
Familiarity with specific software used in the self-storage.

Telephone management:
Demonstrate good communications skills over the phone.

Data Analysis:
Ability to analyse sales data and customer trends.
Google & Website Reviews : Update prices on site facility management product (Space manager)
Available units report, checking the database is up to date according to the facility management product (space manager)

Customer Service Skills:
Ability to interact with customers effectively and handle their storage needs.

Attention to Detail:
This is important for managing inventory, maintaining the facility, and understanding customers needs.
Ability to handle stressful situations or customer complaints with grace.
A positive attitude can help attract and retain customers.
Sales and customer-service practices are always changing.

Adhere to company policies and procedures:
comply with relevant laws and regulations.
Work in the office.
Communicate effectively with team members and managers via phone, email and chat.

If you believe you have the skills and experience to excel in this role, we would love to hear from you.



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