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Disrepair Complaints Officer

3 months ago

London, Greater London, United Kingdom Morgan Hunt Full time
I am currently looking for a Disrepair Complaints Officer to join our client based in Lambeth. This role is on a 12 month FTC with the opportunity for Hybrid working

Job Title - Disrepair Complaints Officer

Contract - 12 month FTC

Salary - 32,800

Location - Lambeth

Work Pattern - Hybrid

Responsibilities for Disrepair Complaints Officer

  • To assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol
  • Liaise with solicitors and residents in order to resolve outstanding repair /claims through to resolution
  • To liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.
  • Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed.
  • Ensure solicitor and resident letters are concise and comprehensive and meet the quality standards met.
  • Knowledge of Housing Law section 1
  • Experience and understanding of Pre-Action Protocol for Housing Conditions Claims in England
  • Experience in complaints handling in the social housing sector
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