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Tenancy Sustainment Officer

4 months ago

Harrogate, United Kingdom Sellick Partnership Careers Full time

Tenancy Sustainment Officer

Location: York

We are currently looking for a dedicated Tenancy Sustainment Officer to join the team at Sellick Partnership. This is a temporary ongoing position with a well-established social housing provider in the Yorkshire region.

Tenancy Sustainment Officer Responsibilities:

  • Support new tenants, especially those in vulnerable situations, in establishing and maintaining their tenancy. Collaborate with existing support providers to ensure appropriate support arrangements are in place.
  • Assist tenants facing financial challenges in maximizing their income and ensuring they are receiving all entitled benefits.
  • Conduct thorough income and expenditure assessments, provide budgeting assistance, and help in managing rent and other essential payments.
  • Offer housing-related support to tenants within supported housing schemes dealing with enduring mental health issues. This includes handling tenancy agreements and terminations.
  • Prepare case studies, reports, and necessary service data as requested.
  • Act as the primary contact and advocate for addressing customer service matters within supported housing, ensuring the delivery of Service Standards and providing customers with high-value service.

Requirements for the Tenancy Sustainment Officer:

  • Prior experience in housing or providing support to customers for tenancy sustainment.