Customer Experience Team Member

2 weeks ago

Ware, Hertfordshire, United Kingdom Mitie Full time

Job Overview:

  • In the role of a Customer Experience Team Member you will work as part of a small team responsible for supporting the needs of staff across GSK Ware and maintaining the standards of the office space to the highest level. The Customer Experience team work in collaboration with all Mitie service lines to achieve the highest quality of building standards. The scope of activities is extensive and varied, focussed to support floor users, enhancing the working environment and provide feedback to service lines for continuous improvement.

Main Duties

  • Business Support / Customer Experience
  • Perform daily building checks of designated areas to proactively identify and address issues across the building, ideally ahead of the customer.
  • Throughout the day, monitor and respond to general upkeep and tidiness of the floors to the highest standard, escalating issues to relevant service lines for resolution where unable to resolve directly.
  • Manage and maintain the upkeep of office areas, ensuring any broken furniture or equipment is attended to / disposed of correctly.
  • Carry out meeting room checks and resets throughout the day, including wiping whiteboards, cleaning flipboards, cleaning partition glazing to non managed meeting rooms
  • In collaboration with GSK manage posters and marketing displayed in vend areas and across floor locations, ensuring out of date posters are removed and only authorised documents displayed.
  • Enthusiastically support all Mitie service lines and team members across site.
  • Be able to support adhoc 1st response AV support on request / where possible.
  • Report meeting room no shows back to reception team.
  • Support the roll out of new cleaning technology and where required get involved in adhoc cleaning requests.
  • Act as the interface between clients and facilities, providing a first point of contact for staff requesting information and reporting any issues.
Customer Engagement

  • Establish a network of key stakeholders and customers and meet regularly with them to ensure we're meeting the expectations of the building users.
  • Provide regular communications and updates on issues which may be impacting building users
Governance

  • Carry out audits for cleaning standards and general Gemba's for all other issues, and report any issues via the helpdesk process.
  • Champion safe working; Identify and escalate Health & Safety issues across the campus.
Continuous Improvement

  • Understand and ensure our standards adhere to What good looks like
  • Work with the other Mitie managers to discuss areas for continuous improvement based on gemba and audit outputs
Health and Safety

  • Build a strong working relationship with the Mitie on site H&S team and actively engage with them improving the safety culture within the team and with our customers
  • Regular Gemba's of the site with the Customer Experience Manager to ensure we are delivering the expected outputs whilst maintaining a safe environment.

What we are looking for:

Professional qualifications and experience:

  • Evidence of working in a customer centric environment

Personality:

  • Selfmotivated, positive, reliable, tolerant, inquisitive, resilient and determined.
  • Credible, and comfortable in dealing with conflict.
  • Keen to develop personal competency, responsibility and accountability.
  • Able to get on with others and be a teamplayer.
  • Good influencing skills.
  • Empathic communicator, able to see things from the other person's point of view

  • Kitchen Team Member

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Stonegate - Pub & Dining Full time

    Kitchen Team Member - Hertfordshire Location- The Waterside Inn Are you a Kitchen Team Member looking for your next challenge, or a Kitchen Porter who is ready to take the next step?Do you have... A passion for HospitalityA willingness to learn new skills everydayA Keen eye for detailThe ability to assist the Head Chef with orders, stock taking, food...

  • Bar Team Member

    2 weeks ago

    Ware, Hertfordshire, United Kingdom The Waterside Inn Full time

    Are you a great team player? You don't need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests.Can you- _Welcome and engage every guest_- _Prepare and serve our high-quality food and drink_- _Make recommendations that elevate guest...

  • Front of House Team Member

    2 weeks ago

    Ware, Hertfordshire, United Kingdom The Waterside Inn Full time

    Are you a great team player? You don't need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests.Can you- _Welcome and engage every guest_- _Prepare and serve our high-quality food and drink_- _Make recommendations that elevate guest...

  • Field Lead Team Member

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Environment Agency Full time

    Number of jobs available- - Region- London, South East City/Town Ware Building/Site Amwell End Depot Ps Grade Lead Team Member Post Type Permanent Working Pattern Full Time, Part Time Role Type Operational Delivery Salary Minimum £23,04 Job description Lead Team members work in a supervisor capacity within one of our Field teams, whose purpose is to protect...

  • Field Team Member

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Environment Agency Full time

    Number of jobs available- - Region- London, South East City/Town Ware Building/Site Amwell End Depot Ps Grade Team Member Post Type Permanent Working Pattern Full Time, Part Time Role Type Operational Delivery Salary Minimum £21,01 Job description At the Environment Agency our mission is simple: protect the environment to ensure tomorrow's generations...

  • Customer Service Assistant

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Ultimate Banking Ltd Full time

    Do you love helping customers? Are you a natural people person? Being a Part time Customer Service Assistant in the Ware branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron...

  • Customer Service Assistant

    4 weeks ago

    Ware, Hertfordshire, United Kingdom Saffron Building Society Full time

    Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Ware branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building...

  • Customer Service Assistant

    3 weeks ago

    Ware, Hertfordshire, United Kingdom Ultimate Banking Ltd Full time

    Do you love helping customers? Are you a natural people person? Being a Part time Customer Service Assistant in the Ware branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron...

  • Se Crisis Resolution and Home Treatment Team Cpn

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Hertfordshire Partnership NHS Foundation Trust Full time

    We are looking for an experienced mental health nurse to join our busy and dynamic Crisis Resolution and Home Treatment Team (CRHTT) based in Ware, Hertfordshire.The Team: Exceptional service in an organisation with dedicated and committed staff members. We are a team looking for enthusiastic clinicians that are positive about leading future change and...

  • Administrative/project Coordinator

    2 weeks ago

    Ware, Hertfordshire, United Kingdom ATS Automation Tooling Systems Full time

    Overview:The Administrative/Project Coordinator will provide general operations support to the ATS UK/Ireland Service team. We are looking for a goal oriented, organized, analytical individual with exceptional communication and problem-solving skills as well as ability to drive action to completion.Responsibilities:ATS System Support: Preparation of daily,...

  • Barista/all Rounder

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Hitchin Coffee Company Ltd Full time

    Ware Coffee Lab is part of a growing group of local coffee shops based in Hertfordshire. We are an independent business focussed on serving the best coffee this side of the River Lea. Our coffee roastery churns out hundreds of kilos of coffee a week and we are looking for experienced baristas to serve it up in our Ware store.What you'll be doing: Customer...

  • Kitchen Porter

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Great Amwell Garden Centre Full time

    We are delighted to be hiring a Kitchen Porter as a part of our team at Great Amwell Garden Centre.This person can be you.We are looking for a person:with a great team spirit- with a obsession for cleanliness- with a pride in a job well executed- able to work individually and as part of a team in a fast-paced environment and under pressure- attentive,...

  • Entry Level Accounts Assistant

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Mosaic Recruitment Full time

    Great opportunity for someone looking to expand on their accounts experience or to gain entry into an accounts role, doing credit control and data entry.This is a temporary to permanent opportunity.Main Objectives:As a Credit Controller you will be a key member of their finance team, taking control of the credit control process and sales ledger...

  • Field Team Administration Support

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Environment Agency Full time

    Number of jobs available 1- - Region 1- London, South East City/Town 1 Ware Building/Site 1 Amwell End Depot Ps Grade 1 Staff Grade Post Type 1 Permanent Working Pattern 1 Part Time Role Type 1 Administration / Corporate Support, Operational Delivery Salary Minimum 1 £25,042 pro rata Job description 1 Field Operations protect people and the environment by...

  • Part-time Waiting Staff

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Enoteca Zero Full time

    Part Time Experienced Waiting staff required for an Italian Restaurant and Bar on Ware High Street.We are looking for members to join our team ar EnotecaWaiting staff are to ensure customers receive the refreshments they require with consistent, attentive knowledgeable polite service, up-selling at all times.Key ResponsibilitiesCash Handling.Serving drinks,...

  • WordPress (PHP) Developer - - Ware in Hertfordshire - UK/ local based candidates

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Tiger Resourcing Group Full time

    UK based candidates ONLY. You will need to be in Hertfordshire 1-2 times a week*Full Stack (front & backend), WordPress, WooCommerce, HTML, CSS, JavaScript, SCSS, PHP, Web Developer, hybrid role, agency, hybrid roleYou will be able to build a full bespoke/custom WordPress websiteA HYBRID role working from the office a few times a week.*A small web agency in...

  • Night Receptionist

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Marriott International Full time

    Job Title: Night Operations Support Company: Hanbury Manor Marriott Hotel and Country Club Welcome to Hanbury Manor Marriott Hotel and Country Club, a stunning Jacobean-style manor house nestled in 200 acres of scenic countryside in Ware, Hertfordshire. Amidst wood-panelled libraries, cozy fireplaces, and modern amenities, our dedicated team provides...

  • Onboarding & Dispatch Coordinator

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Mosaic Recruitment Ltd., Full time

    This is a fantastic opportunity for a detail orientated Administrator to join a friendly yet progressive organisation where you will be valued as an integral team member. The role will be varied and will involve dealing with the administration of companyregistrations and managing any queries and questions as well as taking responsibility for sending out the...

  • Director of Sales

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Hanbury Manor, Marriott Hotel & Country Club Full time

    With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our...

  • Technical Support Specialist

    2 weeks ago

    Ware, Hertfordshire, United Kingdom Motorola Solutions Full time

    Job Description This is a hybrid role, split working from our Ware (Stanstead Abbotts) offices and homeworking (few days a week). Reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be...