Human Capital Generalist

2 weeks ago

London, Greater London, United Kingdom TTEC Full time
Human Capital Generalist - Remote


This is a fantastic opportunity for an experienced HR Generalist to join our TTEC HR team on a 12 month contract, reporting UK&I HRBP delivering a best-in-class HR service.

Your role as an HR Generalist will be far from one-dimensional; you will be switched on, hardworking and ambitious.

You will be responsible for ensuring accurate administration, implementing new initiatives around culture and performance and managing the day-to-day operations.

As a person you get enjoyment and satisfaction out of making things run smoothly and 'making things happen'. This is a hands-on role.

You will be involved with many different departments of the business, have conflicting priorities and excellent organisation and diplomacy skills.

You must be comfortable working in a constantly moving and changing environment.

The HR Generalist will partner with client groups including the business, recruitment, performance management, compensation & benefits, employee relations and training & development.

Your goal is to ensure the HR operations runs smoothly and effectively to deliver maximum value to the organization as a whole.

In return we offer career development, reward and recognition and an ability to grow as we grow over the next 5 years.


Responsibilities:

  • Advisor to the business on people matters, such as employee disciplinary meetings, terminations, and investigations.
  • Support on business re organization, TUPE, restructure, redundancy
  • Maintain compliance with local employment and benefits laws and regulations.
  • Assist in the development and implementation of people policies.
  • Support internal communications regarding status changes, benefits, or company policies.
  • Coach and develop Managers on HR Policies and procedures and best practice
  • Deliver HC inductions to new hires for all clients in the UK & Ireland
  • Analyse and report on sickness absence, attrition and exit interview to identify trends, and report back to key stake holders
  • Ensure the timely and accurate update of employee data in the Oracle database to guarantee appropriate administration of employee records
  • Understand the HR operating model, roles and responsibilities and ensure that the business is clear on where to receive support (HX Connect, TTEC intranet, local HR, regional HRBP)
  • HX Connect is our employee portal where employees raise a ticket for support
  • Work closely with HRSS (HR Shared Services) and the HX Connect team and ensuring that HX Connect functionality complies within the UK and Ireland people processes.
  • Work closely with COE (centre of excellence) partners in the matters of total rewards, performance, talent acquisition and L&D to provide accurate and timely advise to the business.
  • Support payroll for its monthly preparation and reporting.
  • Develop proficient use of tools available to accomplish the HR Generalist role
  • Oracle, iAspire, Taleo, Avaya, Teams, Zoom, HX Connect and TTEC intranet platform.
  • This list is not exhaustive
  • Approach requirements:
  • Ensures confidentiality in all matters
  • Collaborative and represents the HR function professionally at all times
  • Approaches matters calmly and objectively
  • Is adept at stakeholder management
  • Open, honest, and empathetic manner when dealing with people
  • Strong attention to detail and desire to follow procedures
  • High customer service orientation
  • Detailed oriented
  • Acts at pace and is direct but respectful in communications

Education

  • Bachelor degree preferred but not essential

Previous experience

  • 23 years' experience in Human Resources

Skills & Competencies

  • Working knowledge HRIS systems such as Oracle, Workday, Cornerstone and MS Office, or ability to learn technology quickly
  • Experience in solving complex HR issues
  • Strong understanding of UK and/or Ireland employee legislation
  • Experience in Employment Relations
  • Trusted advisor to leaders and employees in challenging situations
  • Excellent communication skills

What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Communityminded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC

LI-Remote

Primary Location:
: GB-ENG-London

Job:
: Human Capital / Talent Acquisition

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