Head of Customer Services

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Charles Tyrwhitt Full time

The Role


At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams.

This time, we're on the lookout for a Head of Customer Services who will be working with Mathis from our Customer Service team.


What you will be doing
You will be managing the multi-lingual 7-days/week, 18-hours a day in-house Contact Centre Operation with a team of 100+.

You will be the voice of the customer and ensure the Customer Service team delivers an exceptional service by meeting our SLAs and providing an effective and efficient service.


What we are looking for


A proven leader capable of delivering a vision that inspires, motivates and empowers large teams with a demonstrable track record managing office based, hybrid and remote teams.

We're looking for someone who can demonstrate and execute 'best in class' customer service and exhibit strong customer focus with the ability to be flexible, decisive and quick-thinking.

*we have a hybrid working policy which requires you to be in our lovely offices 3 days per week*
What you can expect from us:
  • Competitive salary with excellent bonus scheme
  • Hybrid and flexible working (we work from the office a minimum of 3 days a week and have 'core' hours but outside of that it is up to you to decide what works for you)
  • We are proud to be a Carbon Neutral company and passionate about beating climate change
  • We receive a huge delivery of fresh fruit twice a week for you to help yourself to and once a month we host an "all company" CT Briefing and Thirsty Thursday event to which you will always be invited (bottoms up)
  • At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)

Who we are


Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt.

A proper shirt. A CT shirt.


That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs.

Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London's famous Jermyn Street.

Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia.

Not forgetting our

Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing.

That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need.

We're taking a good hard look at our social and environmental impact, and always looking for ways to be better.


'I am Proud and Free to be me'
When it comes to our people, we really do "Give a shirt".

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch.

We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST".



  • Milton Keynes, Milton Keynes, United Kingdom MERJE Ltd Full time

    My client is looking for a Head of Customer Services who will be responsible for leading the operational functions within Customer Operations and aligned to the longer term Customer Experience vision.Responsibilities: Lead and motivate the operational areas performance and delivery in all aspects; developing an effective operational leadership team that...


  • Milton Keynes, Milton Keynes, United Kingdom Scania Full time

    Head of Customer Workshop ServicesSalary: Starting at £69,000 plus excellent benefits packageResponsibilities: Define and implement Customer Workshop Service's strategy Manage all CWS contractual obligations to mitigate any financial or performance risks Ensure customer specific compliance processes and standards are rigorously applied Ensure consistently...


  • Milton Keynes, Milton Keynes, United Kingdom Bridge of Hope Full time

    Annual salary: up to £16,323.14Customer Service AdvisorMilton KeynesPart Time Fixed Term - Up to £27,751 pro-rated £16,323.14**25 hours a week working Monday Friday**We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapidresponse and planned maintenance services through partnering...


  • Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full time

    Position: Customer Service Advisor Location: FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG Salary: £28,767.00 per year, with company benefits and bonus Hours: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...


  • Milton Keynes, Milton Keynes, United Kingdom FMG Repair Services Full time

    Position:Customer Service AdvisorLocation:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LGSalary:£28,767.00 per year, with company benefits and bonusHours: 45 hours per weekAs a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for...

  • Customer Service

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Meridian Business Support Full time

    AW Posted: 26/02/2024- £23000 to £23500 Per: annum + Benefits: 25 days holiday + Birthday and Bank holidays Milton Keynes, South East, Permanent Are you a dynamic and personable individual with a background in the Recruitment or Customer service sector? Are you proficient in all Microsoft packages with an intermediate Excel abilities Would you like to work...

  • Bar Staff

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Nags Head Full time

    The Nags Head, Great Linford is looking for energetic people to join our bar team. Experience is preferred but not essential.Must be flexible with shifts, and be able to work weekend and evening shifts.Around 20-30 hours per week, with the opportunity for more over the busier summer months.Responsibilities: Provide excellent customer service Greet customers...


  • Milton Keynes, Milton Keynes, United Kingdom BMI Group Full time

    Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.Customer Service RepresentativeOffice address: BMI House, Kiln Farm, Milton Keynes, MK11 3LW (Head Office for UK & Ireland)Office based Monday - Friday (40 hour week)Rotational working pattern: 7:30 - 4:30pm, - 5pm, 8:30 - 5:30pmBMI...


  • Milton Keynes, Milton Keynes, United Kingdom Santander Full time

    SCUK Head of Customer ExperienceCountry: United KingdomWHAT YOU WILL BE DOINGSantander Consumer Finance is one of the UKs Leading Motor Finance companies providing finance to a network of dealerships throughout the United Kingdom.We are now launching an exciting and challenging project to expand our Contract Hire and Leasing teams inhouse. This means...


  • Milton Keynes, Milton Keynes, United Kingdom Charles Tyrwhitt Full time

    Location- Milton Keynes- Discipline: Contact Centre Job type: Replacement Salary:££11.16 per hour- Job ref:Published:- about 5 hours agoThe RoleAt Charles Tyrwhitt our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for Customer Service Representatives who will be working...


  • Milton Keynes, Milton Keynes, United Kingdom Volkswagen Financial Services (UK) LTD Full time

    Customer Service Team Leader - Full Time PermanentHybrid Role - Milton KeynesSalary Starting from £29, Days Holiday, Company Car Scheme and other Generous BenefitsClosing Date: 13th June 2024If you are passionate about people and Customers this is an exciting opportunity to lead a team of Customer Service Advisors who are responsible for providing a high...


  • Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Team Leader Customer ServiceHours: 9-5, Monday – FridayHybrid: Milton KeynesRole PurposeThe role involves working closely with the Head of Account Servicing and Customer Service advisors to lead and be accountable for the daily operations of the Customer Service team. Utilize your experience and skills to guide and assist the team in handling customer...


  • Milton Keynes, Milton Keynes, United Kingdom Recruitment Services UK Full time

    Job Advertisement: Assistant Head of Engineering Position: Assistant Head of EngineeringHours: Full-time/Flexible – Applicants MUST be available to work evenings & weekendsLocation: Dansteed Way, MK13 8NPSalary: £negotiable – Dependant on experience About the Role: Our client, Daytona Milton Keynes, is currently looking for an Assistant Head of...

  • Customer Services

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Midpoint Communications Full time

    VACANCY - MILTON KEYNESJob Title: Customer Service Agent - Telecommunications SectorCompany Overview:Join a dynamic and innovative telecommunications company dedicated to providing exceptional customer service experiences. At our company, we believe in connecting people and businesses seamlessly through our advanced technology solutions. As a Customer...

  • Customer Service

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.SPB Job advertJoin us as a Customer Service - Senior Personal Banker...

  • Customer Service

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Teletrac Navman Full time

    Join the Trackstar Team - Leaders in Vehicle SecurityTrackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights.Are you ready to accelerate your career with a...


  • Milton Keynes, Milton Keynes, United Kingdom Mercedes Benz Financial Services Full time

    Job AdvertFinancial Services Apprenticeship SchemeMercedes-Benz Financial Services is a leading Financial Services provider within the automotive world, growing through innovation, great products and a range of initiatives to give our customers the very best. At the heart of our business is a desire to offer our customers finance offers which make the...

  • Customer Service

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Reed Business Support Full time

    NO PREVIOUS OFFICE EXPERIENCE REQUIREDIf you have provided customer service within a retail, hospitality or call centre environment or have fantastic communication skills and looking for a new role, this role could be for you.Location: Milton KeynesHours:Full-time 40hrs/week by rotaJob Types: Full-time, PermanentSalary: £21,090 per year plus great...


  • Milton Keynes, Milton Keynes, United Kingdom AJM Healthcare Full time

    AJM Healthcare Role: Clinical Commercial Services (CCS) Service Operations Manager Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Company sick pay provision with continuous service, car allowance and performance related bonus scheme. AJM Healthcare is a leading...


  • Milton Keynes, Milton Keynes, United Kingdom Hireonline Full time

    Administrator / Customer Service Milton Keynes Kingston- £12.00 per hour Temp ongoing Monday to Friday, 9am to 5pmCustomer Service /Administrator to provide excellent customer service, demonstrate strong leadership and resolve any emerging queries that our customer accounts might face with accuracy and efficiency.The day-to-day duties in your new job would...