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Dental Receptionist
3 months ago
What the role involves:
- Understand the vision and brand message for the practice
- Front of house and receptionist duties; telephone management including booking and rescheduling appointments
- Processing payments and recording daily takings
- Opening and closing the practice
- Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
- Follow all practice systems and procedures
- Any other ad hoc responsibilities as reasonably requested
Benefits
- Auto enrol pension scheme
- 24/7 access to free Employee Assistance Programme
- 20 day holiday allowance plus bank holidays (pro rata)
- Dental allowance and eye care vouchers for VDU users
- Career opportunities across the Dentex Health group
- Techscheme, the option to buy tech through salary sacrifice
- My Healthy discounts get discounts on Gyms and online retailer
What we need from you:
- Good communication and customer service skills, keeping patient satisfaction in mind
- Excellent professionalism and relationship building skills
- Able to work intuitively and adapt to change
- Strong work ethic, teamwork ability with an enthusiastic peoplefirst attitude
- High levels of attention to detail
- Proficient user of the requisite dental software and Microsoft package
About us:
*Are you a Sales-Oriented Professional Looking for a New Opportunity?**At Shawlands Dental Care, we are dedicated to providing high-quality dental care to our valued patients. We are currently seeking a dynamic and customer-focused Dental Receptionist to join our team. If you have a background in sales and customer service and are looking for a new and exciting career opportunity, we want to hear from you
Key Responsibilities:
- Greet and welcome patients with a warm and friendly demeanour.
- Schedule and confirm patient appointments, both over the phone and in person.
- Effectively communicate treatment options and financial information to patients.
- Maintain a clean and organized reception area.
- Handle patient records and information in a confidential and secure manner.
- Collaborate with the dental team to ensure a seamless patient experience.
Qualifications:
- Prior experience in a sales or customer service role is highly preferred.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in dental practice management software is a plus.
- Knowledge of dental terminology and procedures (preferred but not required).
- Friendly and professional demeanour.
What We Offer:
- Competitive salary and benefits package.
- A supportive and friendly team environment.
- Opportunities for professional growth and development.
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral program