Cloud Service Operations Function Lead

1 week ago

Potters Bar, Hertfordshire, United Kingdom Canada Life Full time

Job Title:
Cloud Service Operations Function Lead

Location:
Potters Bar, London, Bristol or Isle of Man

Type:
Permanent
The Cloud Service Operations (CloudOps) Function is responsible for managing the Operational Services running within the Cloud environment, specifically:

  • DevOps & Deployment Mgmt.
  • Configuration Mgmt. & Service Catalogue
  • Exit Strategy for Cloud (Operational Playbook)
  • Cloud Services Provisioning & Deprovisioning, compliance with Cloud Prerequisites.
  • Source Code Mgmt and security
  • Service Resiliency
  • Consumption Reporting and management inc "turn it off"
  • Network & Infrastructure Mgmt.
  • Patch Mgmt. Backup & Recovery Strategy Evergreening of services and
  • Logging, Monitoring & Automated Operations and alert response
  • Service Availability & Performance Mgmt.
  • Operations Continuous Improvement, removal of TOIL
  • Incident & Problem Mgmt (including running postmortem activity and incident metrics)
  • Disaster Recovery
  • MSP Operational Oversight/Mgmt.
  • Cloud Maintenance & Change Mgmt.
  • InfrastructureasCode (IaC)
  • Development of SRE capabilities within the team (coaching, mentoring, developing)
  • Development of SRE capabilities across the wider org, shared responsibility model, engineer rotation opportunities.

What you will do


The Cloud Service Operations (CloudOps) Function Lead is responsible for leading the Cloud Service Operations team (Cloud Operations Engineers) and overseeing the operational activity of all Cloud Operations Services, whether this is performed by CanadaLife or another party.

The role of the CloudOps Function Lead is to drive the vision of achieving a best-in-class service operations and services for Cloud.


This is an opportunity to be part of a new CCoE leadership team as well as grow the Cloud Service Operations team alongside the wider CCoE.


Duties and Responsibilities


The role holder will be expected to have extensive experience (10yrs+) in both IT Infrastructure Operations / DevOps and Cloud operating environments.

They may have previously worked as a Cloud Operations Manager or a Lead Cloud Engineer and will be familiarwith IT infrastructure and Cloud Operations environments.

The role holder should be passionate about striving for best-in-class DevOps standards and keep up to date with the latest developments in the Cloud Industry.


Specific objectives are:

  • Ensuring the Cloud environment remains compliant with all IT Operations standards and policies, including within Canada Life and any external requirements that Canada Life must adhere to (e.g. Regulatory)
  • Using delegated authority from the Head of Cloud & Dev/Ops, give strategic direction on Cloud Service Operations related matters, including making key decisions on behalf of the CCoE for Operations related changes to the Cloud Environment
  • Provide thought leadership to the CCoE on Operations and Cloud, ensuring Canada Life strives to adopt best in class practices
  • Act as an active member of the Cloud community both internally and externally
  • Act as a mentor and advisor to more junior members of the organisation
  • Accountable for all CloudOps related OKR's and KPI's
  • Meet all Delivery deadlines allocated by portfolio programmes that depend on the Cloud Environment

Desired Skills, Knowledge and Experience

  • Proven experience and knowledge of Cloud Operations and Cloud Infrastructure and IT environments, ideally Azure but not mandatory
  • Managerial experience in a technical role
  • A strong communicator who is organized, with keen attention to details, and able to multitask with excellent project management skills
  • Strong analytical and critical thinking skills
  • Handson experience in 24x7x365 cloud operations
  • Experience with DevSecOps model and automation tools in AWS and/or Azure platform
  • Deep knowledge and exposure of managing and operating complex hybrid environments that include public cloud, data centres and private cloud
  • Management and direction of third party suppliers for the execution of the operations services
  • Strong negotiation and influencing skills and proven relationship builder
  • A natural leader, with experience of leading or coaching others
  • Strong knowledge and experience technical understanding of cloud migrations
  • Able to explain technical concepts to a nontechnical audience, emphasising key points for decisions and understanding
  • Can act independently with initiative and decisiveness, and is aware of when to escalate issues
  • Experience of working in large scale, complex Cloud Migration programmes.
  • Strong understanding of the value proposition of Cloud
  • Demonstrable experience relevant to the development and effective delivery of Cloud Support Teams
  • Extensive experience in design and deployment of IT operating models and organisational change
  • Strong commercial acumen and ability to deliver complex IT and business change transformation with a focus on continual innovation and cost optimisation
  • Significant experience in Audit, Regulatory, Risk and Compliance engagements in a highly regulated industry. Understand Regulatory expectations across jurisdictions, the challenges of multiregion/ global FS institutions and implications for data and technology

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