Current jobs related to Workforce Scheduling Planner - Uxbridge - Cover-More

  • Workforce Scheduling Planner

    4 months ago

    Uxbridge, United Kingdom Cover-More Full time

    **Description**: World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, China and Malaysia, responding to the cries for help we receive from travellers across the globe. Owned...

  • Part Time Scheduler

    4 months ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Planner**: **Uxbridge**: **£26k - 29k per year**: **Featured** **More details** **Shortlist +** **Repairs Planner**: **Ealing**: **£30k - 34k per year**: **Featured** **More details** **Shortlist +** **Repairs Scheduler**: **Harrow**: **£25k - 28k per year**: **Featured** **More details** **Shortlist +** **Parts...

  • Scheduler

    3 months ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Administration £27k - 30k per year Full time / Permanent Job description Scheduler BRAND NEW OPPORTUNITY!! URGENTLY NEEDED We are super excited to announce that we have a new job with our client based in Uxbridge. They are a fun and relaxed team looking for a strong Scheduler to join their team! The ideal person would be expected to work within...

  • Material Planner/Scheduler

    2 weeks ago

    Uxbridge, Greater London, United Kingdom The Advocate Group Full time £46,500

    Job Title: Material Planner/SchedulerJob Summary:The Advocate Group is seeking a highly skilled Material Planner/Scheduler to join our team. As a key member of our supply chain team, you will be responsible for creating and implementing material plans to ensure the smooth operation of our production processes.Key Responsibilities:Create material plans to...

  • Material Planner/Scheduler

    2 weeks ago

    Uxbridge, Greater London, United Kingdom The Advocate Group Full time £46,500

    Job Title: Material Planner/SchedulerJob Summary:The Advocate Group is seeking a highly skilled Material Planner/Scheduler to join our team. As a key member of our supply chain team, you will be responsible for creating and implementing material plans to ensure the smooth operation of our production processes.Key Responsibilities:Create material plans to...

  • Material Scheduler/Planner

    2 weeks ago

    Uxbridge, Greater London, United Kingdom The Advocate Group Full time £46,500

    Job DescriptionJob Title: Material Scheduler/PlannerCompany: The Advocate GroupJob Type: Full-timeIndustry: FMCGLocation: Remote (UK-based)About the Role:We are seeking a highly motivated and organized Material Scheduler/Planner to join our team at The Advocate Group. As a key member of our EMEA events team, you will play a crucial role in ensuring the...

  • Material Scheduler/Planner

    2 weeks ago

    Uxbridge, Greater London, United Kingdom The Advocate Group Full time £46,500

    Job DescriptionJob Title: Material Scheduler/PlannerCompany: The Advocate GroupJob Type: Full-timeIndustry: FMCGLocation: Remote (UK-based)About the Role:We are seeking a highly motivated and organized Material Scheduler/Planner to join our team at The Advocate Group. As a key member of our EMEA events team, you will play a crucial role in ensuring the...

  • Scheduler

    5 days ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Job Title: SchedulerTrinity Resource Solutions is seeking a skilled Scheduler to join their team in Uxbridge. This is a full-time permanent opportunity that offers a great salary and benefits package.Key Responsibilities:Collaborate with the Scheduling Team to support commercial and operational aspects of the Scheduling Department, including dispatching of...

  • Scheduler

    5 days ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Job Title: SchedulerTrinity Resource Solutions is seeking a skilled Scheduler to join their team in Uxbridge. This is a full-time permanent opportunity that offers a great salary and benefits package.Key Responsibilities:Collaborate with the Scheduling Team to support commercial and operational aspects of the Scheduling Department, including dispatching of...

  • Scheduler

    1 month ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Our client based in Uxbridge are looking for a Scheduler to join them on a full time permanent basis. This opportunity offers a great salary and benefits!If you're looking to join an organisation where they invest and nurture their employees in a growing company then please apply!ResponsibilitiesWork with a the Scheduling Team and support all commercial and...

  • Scheduler

    4 weeks ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Our client based in Uxbridge are looking for a Scheduler to join them on a full time permanent basis. This opportunity offers a great salary and benefits!If you're looking to join an organisation where they invest and nurture their employees in a growing company then please apply!Responsibilities Work with a the Scheduling Team and support all commercial and...

  • Scheduler

    2 weeks ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Trinity Resource Solutions is seeking a skilled Scheduler to join their team on a full-time permanent basis. This opportunity offers a competitive salary and benefits package. Key Responsibilities: Collaborate with the Scheduling Team to support commercial and operational aspects of the Scheduling Department, including dispatching of Engineers, planning of...

  • Scheduler

    2 weeks ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Trinity Resource Solutions is seeking a skilled Scheduler to join their team on a full-time permanent basis. This opportunity offers a competitive salary and benefits package. Key Responsibilities: Collaborate with the Scheduling Team to support commercial and operational aspects of the Scheduling Department, including dispatching of Engineers, planning of...

  • Transport Planner

    4 months ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Administration £25k - 30k per year Full time / Permanent Job description Transport Planner £25,000 - £30,000 Sheridan ward is excited to be recruiting for a lovely company based in Uxbridge, they are looking forward to bringing on board a new Transport Planner! They are looking for someone who has planning or scheduling experience, as well as...

  • Construction Planner

    6 days ago

    Uxbridge, United Kingdom Argee Recruit Full time

    Job Title: Construction PlannerWe are seeking a highly skilled Construction Planner to join our team in Uxbridge. As a Construction Planner, you will play a key role in the logistics and planning sequencing of our projects.About the Role:As a Construction Planner, you will be responsible for coordinating and managing the pre-construction phase of projects,...

  • Construction Planner

    6 days ago

    Uxbridge, United Kingdom Argee Recruit Full time

    Job Title: Construction PlannerWe are seeking a highly skilled Construction Planner to join our team in Uxbridge. As a Construction Planner, you will play a key role in the logistics and planning sequencing of our projects.About the Role:As a Construction Planner, you will be responsible for coordinating and managing the pre-construction phase of projects,...

  • Construction Planner

    24 hours ago

    Uxbridge, United Kingdom CV Library Full time

    Job Title: Construction PlannerJob Summary:We are seeking a highly skilled Construction Planner to join our team. As a Construction Planner, you will play a key role in the logistics and planning sequencing of our projects, working closely with project managers, engineers, and other stakeholders to develop pre-construction plans and schedules.Key...

  • Construction Planner

    22 hours ago

    Uxbridge, United Kingdom CV Library Full time

    Job Title: Construction PlannerJob Summary:We are seeking a highly skilled Construction Planner to join our team. As a Construction Planner, you will play a key role in the logistics and planning sequencing of our projects, working closely with project managers, engineers, and other stakeholders to develop pre-construction plans and schedules.Key...

  • Construction Planner

    21 hours ago

    Uxbridge, United Kingdom CV-Library Full time

    Construction Planner, Junior. Expanding consultancy requires an additional Construction and Logistics junior planner with strong Bluebeam and CAD skills to work on pre-construction and ongoing projects, playing a key role in the logistics and planning sequencing. £35,000 to £37,500 plus package. The Company. A consultancy who are overseeing /...

  • Construction Planner

    1 month ago

    Uxbridge, United Kingdom Galliford Try Full time

    Job OverviewPosition: Construction Planner - Focus on Commercial ProjectsLocation: UxbridgeWe are pleased to announce an opportunity for a talented Construction Planner to become part of the Galliford Try team. In this role, you will collaborate closely with the Lead Planner, delivering essential planning services throughout various phases of construction...

Workforce Scheduling Planner

3 months ago

Uxbridge, United Kingdom Cover-More Full time

Description:

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels.

We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, China and Malaysia, responding to the cries for help we receive from travellers across the globe.


Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance.


The Workforce Planner/Scheduler - Analyses and develops weekly recommendations for scheduling and uses staffing requirements, call centre and operations schedules to determine required staffing levels to ensure the organisations ability to meet operational commitments.

The Workforce Planner plays a key role in supporting our command centre to deliver exceptional service to our customers.

Accountable for day-to-day resourcing and scheduling of all teams, they will be responsible for all aspects of workforce planning, developing operational best practice and resource plans for all customer contact channels.

With a focus on efficiency, resource optimisation and continuous improvement, this role ensures optimal resources are available to meet customer demand and exceed service standards.


Required Experience:

Demonstrable experience scheduling within a 24/7 Contact Centre across multiple international locations.
Excellent knowledge of WFM software, technology, systems, processes, and Contact Centre Operations (specifically Genesys or similar).
Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
Excellent verbal and written communications skills with a strong ability to build and maintain internal and external stakeholder relationships.
Ability to work autonomously.
Understanding and interpretation of workplace awards (multiple).

Role description:


Maintain sound knowledge of industry workforce planning contact centre developments including worldwide best proactive, new process/system developments, staff engagement and new products and software.

Ensure the Command Centre teams are adequately resourced to achieve targets and service levels through planning, rostering, and real time management of resources.


Identify and manage issues and gaps in resourcing, incorporating business as usual (BAU) and strategic initiatives in planning and resourcing and for supporting ongoing operational efficiencies and improvements.

Collaborate with Global departments (flexibility to time to attend after hours meetings on occasion).

Build capability around workforce planning and telephony systems for self and the broader team, liaising with key stakeholders to achieve best practice from available systems.

Why choose us?


There's no one size fits all option when it comes to flexibility, it looks to us the same as it does to you so let us know how we can accommodate you.

We'll care for you like we do our customers and when you need us, we will be there.

We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner.

We'll provide you with supportive management who have your back and want you to succeed.
We'll support you to grow with unlimited learning opportunities.

We also offer some fantastic benefits to support your development and lifestyle including:
Company Pension
25 days holiday
Short term incentive plan
Employee 'Stars' reward and recognition scheme
Life Insurance
Flexible working opportunities
Competitive family leave
Employee Assistance Programme
Fitness reimbursement scheme
Volunteering leave
Paid parental leave
Online learning and training opportunities
Professional membership
Staff Referral Bonus
Work anniversary leave

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we've got you